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Clean and Sanitize Your Camera Equipment
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Cleaning of Camera, Lens and Video Products For the purpose of helping to sanitize your Canon Camera, Lens and Video products, it is recommended that you clean parts touched with the hands such as camera grips, dials and lens exteriors.
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Where do I download all software associated with my camera?
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to find the download section for your model or view the video below. If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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How to Update and/or Verify Firmware Version on Canon Interchangeable Lens Cameras and Compact Digital Cameras
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Please click the attached PDF file below to view the instructions for updating and/or verifying the firmware version of your Canon interchangeable lens camera or compact digital camera. For additional assistance , feel free to contact Canon's U.S. support center at 1-800-OK-CANON (1-800-652-2666).
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A lamp lights even though the flash is set to [Off]
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Even if the flash is set to [Off], a lamp may be activated when you press the shutter button halfway in low-light conditions. This lamp, called the AF- Assist Beam, only lights up to help you focus, and the flash will not fire during shooting.
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Tips for shooting during winter with Canon digital cameras.
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Use a polarizing filter: A polarizing filter can help reduce glare and increase contrast in your photos. This can be especially helpful when shooting landscapes or other outdoor scenes in the winter, as the snow and ice can cause reflections that wash out the colors in your photos.
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Error messages that appear on the LCD monitor (PowerShot SX410 IS)
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The [Memory card locked] message appears on the screen Cannot record! Shooting was attempted without a memory card in the camera. To shoot, insert a memory card facing the correct way Memory card error If the same error message is displayed even after you have formatted a supported SD, SDHC, or SDXC memory card and have inserted it facing the correct way, contact a Canon Customer Support Help Desk.
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How do I acclimate my camera gear when going into a cold environment?
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Keep your gear in a sealed, airtight bag while it's inside. This will help prevent moisture from forming on your gear when you take it outside.
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Basic Camera Care (Cleaning)
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Use a commercially available blower to remove dust from the lens. For hard-to-remove dirt, contact a Canon Customer Support Help Desk. ID: 8201031700_EN_49
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Images are blurry or not in focus (PowerShot SX400 IS / PowerShot SX410 IS)
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Set the [AF- assist Beam] to [On].
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Can I use the AC power adapter and battery charger overseas?
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The camera warranty is valid only in the area of purchase. In case of camera problems while abroad, return to the area of purchase before contacting a Customer Support Help Desk.
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