Windows PC setup If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
In the event that the camera and the computer does not see each other, restarting the services described below may help . (This requires Administrative priviliges with your PC. For additional assistance, refer to the computer user manual or consult your computer manufacturer.)
* If the [AutoPlay] screen is not displayed, start CameraWindow manually. If there is no improvement after checking the items above, contact a Canon Customer Support Help Desk. ID: 8202806300_EN_7
At times, the Canon Camera Connect application for iOS may behave incorrectly when attempting to connect an iOS device to a camera via Wi-Fi . Deleting the app's saved state in the background can oftentimes correct this. This does not harm the app or the device and simply causes the app to launch with a default "state", which can eliminate many issues that prevent the app from connecting to the camera and performing correctly.
Solution This camera sends images to smartphones and tablet computers that have Wi-Fi functions. This article explains [how to connect to a smartphone by pressing the Wi-Fi button to send the images in the camera].