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Clean and Sanitize Your Printer and Scanner Equipment
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Cleaning of Printer and Scanner Products For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend the following. You will need 70-80% isopropyl or ethyl alcohol and a soft lint-free cloth.
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"Request of the print head check" Appears on the Screen - LX-D5500 / LX-P5510
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If a "Check the print head" warning or "Replace print head" a Service Call Error appears, "Request of the print head check" will also appear as a pop-up on the screen. Because cleaning is more frequent than usual, print head check is necessary. If this message appears, click [ Help ].
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Notes on Printing from a VPN
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Each VPN is different. You may need to contact your network administrator for help .
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Toggle Double-sided (Duplex) Printing - macOS 13
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If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Check the Ink Information - LX-D5500 / LX-P5510
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Checking the Ink Information If your product issue was not resolved after following the steps above, or if you require additional help , please create or log in to your Canon Account to see your technical support options.
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Adjust the Print Head Position - LX-D5500 / LX-P5510
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The Print Head Position Adjustment dialog box appears. Clicking [The details of the adjustment method are here] in the Print Head Position Adjustment dialog box will display the help screen showing the print head adjustment method.
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Maintain Ink Quality - LX-P5510
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The display shown below pops up as soon as the error message [Exceeding ink refresh timing] appears. Click [Start Ink Refresh]. Click [ Help ] to check the ink refresh procedure.
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