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User Support Tool
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An error occurred in this ... Cause An error occurred in your ... ... Vista and Windows Server are either registered ... The following abbreviations are used in this document: Microsoft Windows 2000 operating system Windows 2000 Microsoft Windows XP operating system Windows XP Microsoft Windows Vista operating system Windows Vista Microsoft Windows 7 operating system Windows 7 Microsoft Windows 8 operating system Windows 8 Microsoft Windows 2000 Server operating system Windows 2000 Server Microsoft Windows Server 2003 operating system Windows Server 2003 Microsoft Windows Server 2008 operating system Windows Server 2008 Microsoft Windows operating system Windows
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Menu Route Map
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from Host ... Force Output, Display Error Action When Paper Size Mismatch ... Gradation, Error Diffusion Priority
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"Error Loading XML" when trying to view the e-Manual
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When viewing the e-Manual, and error message reading " Error loading XML..." (the content of "...." varies according to the displayed screen) may be displayed, or certain parts of the screen may not be displayed. In these cases perform the following operations. Doing so may enable the e-Manual to be displayed properly.
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User's Guide
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An Error Message Is Displayed ............................................................................................... ...
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Registering a Paper Size and Type
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If the setting does not match the size and type of loaded paper, a paper jam or printing error may occur.
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Setting IP v. 6
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Stateless address An address that is generated automatically using the MAC address of the machine and the network prefix that is advertised by the router. Stateless addresses are discarded when the machine is restarted (or turned ON). Stateful address An address obtained from a DHCP server using DHCPv6.
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Uninstalling the Printer Driver
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If you do not know whether to specify the 32-bit version or the 64-bit version for Windows Vista/7/8.1/10/ Server 2008/ Server 2012/ Server 2012 R2/ Server 2016, see the "UFR II/UFRII LT Printer Driver Installation Guide" from the Canon website (canon.com/oip-manual).
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Registering a Custom Paper Size
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Select [Custom [Name Fixed]] when you have created a custom paper size in an application. Some print functions may be unavailable when printing on paper sizes other than standard. When registering a paper size in the properties dialog box of a Windows print server , set the margins in a range from 5.0 mm (0.19 inches) to less than 50.0 mm (1.96 inches).
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Setting the IP Address (IP v. 4)
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4. Enter the IPv4 address of another device on the network, and select <Apply>. If a proper connection has been established, <Received response from host .> is displayed. Related Info Setting IP v. 6
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