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Error "Scanner not found" when using CaptureOnTouch
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Restore the registry Double click on "RepairReg.exe", which is stored in " C :\Program Files (x86)\Canon Electronics\CaptureOnTouch\Tools". "Restoration Tool for Scanner Registry" launches. Click the [START] button.
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DR Scanner driver not found / TWAIN Error
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The first thing that needs to be done is the temp folder needs to be cleared (if possible). Navigate to this location: C :\Users\Your Name\AppData\Local\Temp and delete what you can from this folder.
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ERROR: Device cannot be Locked.
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Unzip the downloaded file. Open Windows Explorer and browse to your " C :" drive. Double-click on the "DR Scanner" folder.
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Error: Scan Mode is not Selected (CaptureOnTouch)
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The error "Scan mode is not selected" while using CaptureOnTouch indicates that when you attempted to scan, the Document Type was not selected first (Step 1).
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Windows 11 scanner USB connection issue
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It has been reported that a communication error occurs when the scanner is connected via USB in the Windows 11 environment. This issue is considered to be derived from the operating specifications of the OS.
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Information requested by CEI for ICS scanning issues
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have had quite a few recent reports of TWAIN/ISIS errors when scanning with our ICS products. CEI has asked us to perform specific tasks in order to help them determine the issue.
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