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Error Codes for the DR-G2090, G2110, and G2140 scanners
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Error [P***] Paper jammed in scanner Error [ C ***] Scanner cover is open Error [J***] Paper feed error detected Error [J***] A document was skewed Error [D***] A double paper-feed has occured Error [J*** ] Staple was detected Error [J***] Dust was detected Error [U***] The count does not match Error [E***] Scanner hardware problem
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Why are some of the driver settings grayed out on my DR-G2xx0 Series Scanner?
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Contrast Detect automatically O Black and White O Error Diffusion O Advanced Text Enhancement X Advanced Text Enhancement II O Active Threshold O 256-level Gray O 24-bit Color O (O: Available for setting, X: Not available for setting, or auto)
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How do I correct an "Out of memory" error? My PC has enough memory.
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If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on.
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Error "Scanner not found" when using CaptureOnTouch
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Restore the registry Double click on "RepairReg.exe", which is stored in " C :\Program Files (x86)\Canon Electronics\CaptureOnTouch\Tools". "Restoration Tool for Scanner Registry" launches. Click the [START] button.
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DR Scanner driver not found / TWAIN Error
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The first thing that needs to be done is the temp folder needs to be cleared (if possible). Navigate to this location: C :\Users\Your Name\AppData\Local\Temp and delete what you can from this folder.
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Windows 11 scanner USB connection issue
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It has been reported that a communication error occurs when the scanner is connected via USB in the Windows 11 environment. This issue is considered to be derived from the operating specifications of the OS.
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Information requested by CEI for ICS scanning issues
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have had quite a few recent reports of TWAIN/ISIS errors when scanning with our ICS products. CEI has asked us to perform specific tasks in order to help them determine the issue.
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Cleaning the Scanning Glass, Roller, and Pad (DR-Gxxxx series scanners)
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Cleaning the Scanning Glass, Roller, and Pad Scratches on the scanning glass may cause spots or streaks on scanned images, as well as feeding errors . If you find a scratch on the scanning glass, contact your local authorized Canon dealer or service representative to have the glass replaced.
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Removing and Reinstalling the Rollers - DR-G2xxx series scanners
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Do not place excessive force on the rollers when removing or reinstalling the rollers. Deformation of the rollers may cause feed errors .
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What are some of the scanning detection features available on my DR-G2xx series scanner?
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Dust Detection Detects dust in the scanning unit and performs error processing as needed. Ultrasonic Double Feed Detection
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