have had quite a few recent reports of TWAIN/ISIS errors when scanning with our ICS products. CEI has asked us to perform specific tasks in order to help them determine the issue.
Cleaning of Printer and Scanner Products For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend the following. You will need 70-80% isopropyl or ethyl alcohol and a soft lint-free cloth.
If you lost (or misplaced) your original discs, please call 1-800-423-2366, Monday through Friday from 10:00 a.m. to 6:00 p.m., E.T. and one of our agents will be happy to assist you with obtaining another copy of CapturePerfect.
Restrictions when Using KOFAX VRS For further details on settings and features for KOFAX VRS, refer to "VRS User Guide.pdf" or the KOFAX VRS help file stored on the CD-ROM.