When Printing Becomes Faint or Colors Are Incorrect

If print results are blurred or colors are not printed correctly, the print head nozzles are probably clogged. Follow the procedure below to print the nozzle check pattern, check the print head nozzle condition, then clean the Print Head.

 

If printed ruled lines are misaligned or print results are otherwise unsatisfactory, aligning the Print Head may improve print quality.

 

Important Do not rinse or wipe the Print Head and ink tanks. This can cause trouble with the Print Head and ink tanks.

Note Before performing maintenance Make sure that the orange protective tape does not remain on the ink tank.   Open the Scanning Unit (Cover) and make sure that all lamps on the ink tanks are lit red.   Increasing the print quality in the printer driver settings may improve the print result.

When the Print Results Are Blurred or Uneven:

Step 1 See Printing the Nozzle Check Pattern. See Examining the Nozzle Check Pattern.		After cleaning the Print Head, print and examine the nozzle check pattern.
If there are missing lines or horizontal white streaks in the pattern:
Step 2 See Cleaning the Print Head.
If the problem is not resolved after cleaning the Print Head twice:
Step 3 See Cleaning the Print Head Deeply.

 

 

Note When you have performed the procedure until step 3 and the problem has not been resolved, turn off the power and clean the Print Head deeply again after 24 hours. Do not disconnect the power plug when turning off the power. If the problem is still not resolved, the Print Head may be damaged. Service is required For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account.

 

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Printing the Nozzle Check Pattern

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

Note If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

4. Print the nozzle check pattern.

(1) Press the Setup button.

The Setup menu screen will appear.

(2) Select Maintenance , and press the OK button.

The Maintenance screen will appear.

(3) Select Print nozzle check pattern, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.

The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD.
 

5. Examine the nozzle check pattern.

See Examining the Nozzle Check Pattern.

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Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and clean the Print Head if necessary.

1. Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2).
    

(A) No missing lines/No horizontal white streaks

(B) Lines are missing/Horizontal white streaks are present
 

2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.

For (A) (no missing lines or no horizontal white streaks) in (1) and (2):

(1) The cleaning is not required. Select All A and press the OK button.

(2) Confirm the message and press the OK button.

The screen will return to the Maintenance screen.

Note To use other available functions, press the corresponding mode button.

For (B) (lines are missing or horizontal white streaks are present) in (1) or (2), or in (1) and (2):

(1) The cleaning is required. Select Also B and press the OK button.

The cleaning confirmation screen will appear.

(2) Select Yes and press the OK button.

The machine starts cleaning the Print Head.

See Cleaning the Print Head.

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Cleaning the Print Head

Clean the Print Head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the Print Head consumes ink, so clean the Print Head only when necessary.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Rear Tray.

3. Open the Paper Output Tray gently.

4. Clean the Print Head.

(1) Press the Setup button.

The Setup menu screen will appear.

(2) Select Maintenance , and press the OK button.

The Maintenance screen will appear.

(3) Select Cleaning, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.

The machine starts cleaning the Print Head.

Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 to 2 minutes.

The pattern print confirmation screen will appear.

(5) Select Yes, and press the OK button.

The nozzle check pattern will be printed.
 

5. Examine the nozzle check pattern.

See Examining the Nozzle Check Pattern.
 

Note To use other available functions, press the corresponding mode button. If the problem is not resolved after cleaning the Print Head twice, clean the Print Head deeply. See Cleaning the Print Head Deeply.

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Cleaning the Print Head Deeply

If print quality does not improve by the standard cleaning of the Print Head, clean the Print Head deeply. Cleaning the Print Head deeply consumes more ink than the standard cleaning of the Print Head, so clean the Print Head deeply only when necessary.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

4. Clean the Print Head deeply.

(1) Press the Setup button.

The Setup menu screen will appear.

(2) Select Maintenance , and press the OK button.

The Maintenance screen will appear.

(3) Select Deep cleaning, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.

The machine starts cleaning the Print Head deeply.

Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes.

The pattern print confirmation screen will appear.

(5) Select Yes, and press the OK button.

The nozzle check pattern will be printed.

(6) When the completion message appears, press the OK button.

The screen will return to the Maintenance screen.

 

5. Examine the nozzle check pattern.

See step 1 in Examining the Nozzle Check Pattern.

If a particular color is not printed properly, replace the ink tank of that color.

If the problem is not resolved, turn off the power and clean the Print Head deeply again after 24 hours. Do not disconnect the power plug when turning off the power.

If the problem is still not resolved, the Print Head may be damaged. Service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.

Note To use other available functions, press the corresponding mode button.

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