Remove the document following the procedure below.
(1) If printing is in progress, press the Stop button.
(2) Turn off the machine.
(3) If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
(4) Raise the Paper Release Lever (A), then remove the jammed page from under the roller to the Document Feeder Cover side.
(5) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure in Document jams in the ADF (inner side)..
(6) Press down the Paper Release Lever (A), close the Document Feeder Cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
Note
The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the Platen Glass instead.
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