• Make sure that the printer is plugged in and powered on.

• You may need to power cycle the printer and wireless router to restore network communication.

• Make sure that the printer and computer are connected to the same network.
  To verify this, print out the network settings for the printer and check the network name (SSID). Then check the network name for Windows or check the network name for Mac^®  to make sure it matches the printer's network.
   

• If the printer is far away from the wireless router, its signal strength may be low. Move the printer closer to the router.
  To check signal strength, print out the network settings. The higher the percentage, the stronger the signal.
   

• If you use a Windows PC, make sure that the "Use Printer Offline" option isn't enabled. To check, follow these steps:

  1. Hold down the Windows  key on the keyboard and type the letter R. This opens a Run box.

  2. In the Run box, type control printers, and select OK.

     

  3. Right-click on the icon for your printer, then select See what's printing.

     

  4. Select the Printer menu, then remove the check from Use Printer Offline.

     

  5. Try to print again.

If this doesn't resolve the problem

• Make sure that you are sending the print job to the correct printer.
  If the print job is sent to a printer that's no longer connected to the computer, you may see this error.

  

  If the print job is sent to the correct (connected) printer, you will see this.

  

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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