When the computer cannot communicate with a printer - Encryption and Access Control Issues
If the computer cannot communicate with a printer but can communicate with an access point.
Launch 'BJ Network Tool'* to confirm the following items:
* On some printer models, this is called 'Canon IJ Network Tool'.
- Confirm that WEP key setting is disabled.
- Confirm that MAC address filtering is disabled.
For details on the confirmation method, see below.
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Launch BJ Network Tool.
- Connect the computer and the printer with a USB cable.
- To launch BJ Network Tool, select the icon of the hard disk in which BJ Network Tool is installed, and click 'Library', 'Printers', 'Canon', 'BJ Printer', 'Utilities', and double-click 'BJ Network Tool'.
- The printers which BJ Network Tool can communicate with can be performed with, are listed in the BJ Network Tool Printer List. (If a specific printer is not detected, confirm that the printer is powered on, and click 'Update'.) Click the printer name and the 'Configuration' button.
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Confirm the WEP settings.
- In the Configuration window under BJ Network Tool, select 'Wireless LAN'.
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Confirm that Use Password (WEP) is selected in the Encryption Method: section.
- When 'Use Password (WEP)' is deselected: The password (WEP) settings are disabled. Confirm access control, following 3 below.
- When 'Use Password (WEP)' is selected: The password (WEP) settings are enabled. Confirm the WEP key settings, following 3 below.
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Click 'Configuration'. Confirm that the entered WEP key is the same as that for access point.
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Confirm access control (MAC address filtering).
- Click the 'Access Control' tab.
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Confirm that 'Enable printer access control (MAC Address)' is selected.
- When 'Enable printer access control (MAC Address)' is selected, communication only with devices whose MAC address is listed becomes possible.
- If MAC address filtering is not necessary, deselect 'Enable printer access control [IP address]', and click 'OK'.
- If MAC address filtering is necessary, and a specific printer is not detected in Accessible MAC Address, click 'Add' to input the MAC address for the printer to be registered.
Memo: How to confirm the MAC address for the printer.
To print out the printer information:
- Turn the printer on.
- Load a sheet of A4- or Letter-size paper in the sheet feeder.
- Press and hold the <Resume / Cancel> button, releasing it after the power lamp blinks 5 times.