An easy way to resolve print issues is often to reseat the print head. These instructions also apply if you want to replace the print head.

 If you put in a new print head, be sure to remove it from the package, and remove any orange packing material attached.

Reseat or replace the print head

1. With the printer turned on, open the scanning unit / cover.
   
   

2. Remove the ink tanks by pressing the tab (A) and lifting one tank at a time out of the printer. 
   
   

3. After all ink tanks are removed, tap and hold Stop on the printer's operation panel.
   
   
   
   After a few moments, the print head holder will move to the replacement position.
   
   

4. On the front of the print head lock lever, grip the left and right sides and lift (outlined in the red box).
   
   
   
   The lock lever remains in a raised position.
   
   

5. Grip the print head by either the left or right side. Tilt it toward the front of the printer.
   
   
   
   Lift the print head out of the printer.
   
   

6. Place the print head back into the printer by inserting it at an angle. It will tilt back into the print head holder. Lower the lock lever until it clicks into place.

7. Place one of the inks back into the printer.
   
   
   
   Press down on the front end of the ink tank until it snaps into place and the light turns on. Repeat this step for the remaining ink tanks.

   

8. The printer will inform you that the inks have been reinserted. Tap OK.

9. Print a nozzle check to confirm that the nozzles are functioning properly.