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Updating the Firmware Using a USB Cable - TS3120 / TS3122

Article ID: ART170207 | Date published: 05/02/2018 | Date last updated: 06/18/2020
 

Description

This article shows how to perform a firmware update for the TS3120 / TS3122 using a USB cable.

Solution

Follow the steps below to update the firmware for your PIXMA TS3120 / TS3122.  The firmware update file can be downloaded from the product support page for your printer.  Click on the model name of your printer at the beginning of this article to go to its support page.

Items Required

  • USB cable

Firmware Version Update Procedure

  1. Connect the computer and printer together with a USB cable.

  2. Start the Printer Update Utility ().

  3. Turn on the printer.

  4. Check the contents of Step 1 and click Next.

  5. Check the contents of Step 2 and click Start.

     Depending on your operating system, what you see in this window may differ.

    Printer name: The name of the printer connected to the computer

    Current software version: The firmware version of the connected printer

    Update software version: The firmware version available for update at this time

     Do not turn off the printer or disconnect the USB cable until the update is complete. Doing so may cause malfunction.

     If you cannot click Start, the printer may not be eligible for the update.
    If the Current software version is greater than the Update software version, update is not required. Click Cancel to cancel the update.

  6. When the message appears in Step 3, check its contents and click Quit.

    This completes the firmware update.

    When the update is complete, the printer turns off automatically. To use the printer, reconnect the power cable, and then turn the printer back on.

    If using the printer over Wi-Fi, disconnect the USB cable.

     A new icon Canon XXX series (Copy 1) may be created automatically after the update. In some cases, the new icon may be set as the default printer. In that case, manually set the original printer as the default.

    The Canon XXX series (Copy 1) icon can be safely deleted as needed.

Error Causes and Corrective Actions

Message

Cause

Corrective Action

An error occurred during the printer function update.

Since the update failed, the printer cannot be used in its current condition.

Turn on the printer again, and then be sure to restart the utility.

The printer was turned off or the USB cable was disconnected during the update.

Click OK to exit Printer Update Utility. Turn off the printer, and then turn it back on after a few seconds.
Start Printer Update Utility again and run it.

If the printer does not operate properly, it needs repair.

The printer cannot be found.

Make sure that the printer is not in the following state:

  • The printer and the PC are not connected correctly with a USB cable.

  • The printer power is off.

  • The latest firmware is installed on the printer.

  1. The printer and the computer are not connected with a USB cable.

  2. The printer is turned off.

  3. The downloaded Printer Update Utility is not for the printer to be updated.

  4. The printer is operating.

  5. The printer driver is not installed. (Windows)

  1. Connect the computer to the printer with a USB cable.

  2. Turn on the printer.

  3. Download the Printer Update Utility for the printer to be updated, and then start over from the beginning.

  4. Wait for the printer operation to finish, and then run Printer Update Utility.

  5. Install the printer driver.
 

PIXMA TS3120 / TS3122 Page


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