Support Code 1365 Appears (Ink Valve is Open) - G7020

Article ID: ART175721 | Date published: 11/27/2019 | Date last updated: 08/10/2023
 

Description

This article provides information on support code 1365 on the PIXMA G7020.

Solution

Cause

Ink valve is open.

 

What to Do

Keep the ink valve closed while replacing the print head.

Open the scanning unit / cover and close the ink valve by tilting the ink valve lever tightly to the left.

And then, press the printer's OK button to cancel the error.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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