Removing Jammed Paper from Rear Side

 Important

• The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

  Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.

  If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

 Note

• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

1. Make sure you have unplugged the power cord.
    

2. Rotate the printer so that its rear side faces toward you.

   
   

   
    Important

   • When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out.

3. Open the rear tray cover and then pull up the paper support.

   
   
    

4. Pull out the rear cover.

   
   
   
    

5. Slowly pull the paper out.

   
   
    

    Note

   • Do not touch the inner parts of the printer.

   
   If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

   1. Lift up the transport unit cover and pull it out.

      
      
      
       

   2. Slowly pull the paper out.

      
      

      
       Note

      • Do not touch the inner parts of the printer.
        
         

   3. Make sure that all jammed paper is removed.
       

   4. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

      
      
      
       

6. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.

   
   
   
    

7. Plug in the printer again and turn it back on.

   The print data that was sent to the printer is erased. You will need to print your documents / photos again.

   
    Note

   • When reloading the paper, make sure you are using suitable paper and loading it correctly.
      
   • Before printing, open the operation panel, pull out the paper output tray, and then open the output tray extension.

If the measures above do not solve the problem, your printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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 Important

• Do not tilt the printer when moving it since the ink may leak out.
   
• Click here for information on preparing the printer for transportation if it requires servicing.