If a problem occurs with the camera, an error message is displayed on the LCD.
If your camera displays an error screen like the one shown above, follow the displayed instructions to resolve the problem.
To recover from the error screen, turn the power switch <OFF> and <ON>, or remove and reinstall the battery.
If error 02 (Card problem) is displayed, remove and reinstall the card or format the card. This may resolve the problem.
attention:
- When the card is formatted, all images and data on the card will be erased. Even protected images will be erased, so make sure there is nothing you need to keep.
- If necessary, transfer the images to a personal computer, etc., before formatting the card.
- For details on how to format the card, please see the related information.
important:
If an error code appears right after shooting, there are cases where the image may not have been captured. After recovering from the error, please check if the image is recorded on the CF card, by pressing the < 
> (Playback) button.
List of Error Messages & Solutions
|
Error code No.
|
Message
|
Solution
|
|
Err 01
|
Communications between the camera and lens is faulty. Clean the lens contacts. |
-Clean the electrical contacts on the camera and lens.
-Use a Canon lens.
-If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1) |
|
Err 02
|
There is a problem with the card. Replace the card. |
-Remove and install the card again.
-Replace the card.
-Format the card. (*2) |
|
Err 04
|
Cannot save images because the card is full. Replace the card. |
-Replace the card.
-Erase unnecessary images on the card.
-Format the card. (*2) |
|
Err 05
|
The built-in flash's auto pop-up was obstructed. Turn the power switch to <OFF> and <ON> again. |
Turn the power switch to <ON> to turn on the power again. |
|
Err 06
|
Self Cleaning Sensor Unit malfunction. Consult with Canon Service Center. |
-Turn the power switch to <ON> to turn on the power again.
-If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1) |
|
Err 99
|
Shooting is not possible. Turn the power switch to <OFF> and <ON> again or re-install the battery. |
-Turn the power switch to <ON> to turn on the power again.
-Remove and re-install the battery.
-Use a Canon lens.
-If the instructions above do not solve the problem, please contact your nearest Canon Service Center. (*1) |
(*1) Please refer the NOTE below.
(*2) Please refer to Related Information.
note:
If the same error keeps appearing, there may be a problem. Write down the error code and consult your nearest Canon Service Center.
https://www.usa.canon.com/support/service-and-repair
