Support Code 4102 is Displayed - MG2900 Series

Article ID: ART165425

Date published: 04/14/2016

Date last updated: 04/14/2016

Cause

The media type and paper size are not set correctly.

Press the machine's Stop button to cancel printing, change the media type or paper size setting, then print again.

When the media type is set to Photo Paper Plus Glossy II:

Set the paper size to 4"x6" 10x15 cm (Windows) / 4 x 6 (Mac), or 5"x7" 13x18cm (Windows) / 5 x 7 (Mac).
When the media type is set to Glossy Photo Paper:

Set the paper size to 4"x6" 10x15 cm (Windows) / 4 x 6 (Mac).
When the media type is set to Envelope:

Set the paper size to Envelope Com 10 (Windows) / Envelope #10 (Mac) or Envelope DL (Windows / Mac).

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