Support code appears on the touch screen and your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the touch screen and computer screen and take the appropriate action in response. The codes below are for the MG6820. If you have a different model, click here
1000 to 1ZZZ
1003
1200
1250
1300
1303
1304
1310
1401
1403
1405
1410
1411
1412
1413
1414
1551
1552
1600
1660
1680
1681
1684
1688
1689
1700
1701
1712
1713
1714
1715
1730
1731
1750
1871
1890
2000 to 2ZZZ
2110
2120
2700
2900
2901
3000 to 3ZZZ
3402
3403
3405
3407
3408
3410
3411
3412
3413
4000 to 4ZZZ
4100
4103
5000 to 5ZZZ
5011
5012
5050
5100
5200
5400
5B00
5B01
5B12
5B13
5B14
5B15
6000 to 6ZZZ
6000
6500
6502
6800
6801
6900
6901
6902
6910
6911
6930
6931
6932
6933
6934
6935
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946
6950
A000 to ZZZZ
B202
B203
B204
B205
C000
For paper jam support codes, see also List of Support Code for Error (Paper Jams).
MG6820 Page