Things to check when unable to send faxes - MX420

Article ID: ART110244 | Date published: 05/11/2015 | Date last updated: 12/09/2015
 

Description

Things to check when unable to send faxes - MX420

Solution

Cannot Send a Fax

Checklist

Next Check

1: Is the power turned on?

  • You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
  • If you disconnected the power cord without turning off the power (one of the buttons on the Operation Panel is lit), reconnecting it turns on the power automatically.
  • If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the Operation Panel are lit), reconnect it, then press the ON button to turn on the power.
  • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.


A: ON button

B: FAX Memory lamp

important:

Confirm that all lamps on the Operation Panel are off before unplugging the power cord, then unplug the power cord.

If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.




reference:

If the faxes stored in machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.




Next Check Previous Check

2: Is the document being sent from memory or the fax being received into memory?

When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in machine's memory.

If an error occurred during a fax transmission, the document is not stored in machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

  • The amount of remaining ink is insufficient to print a fax.
  • Paper has run out.
  • A different size of paper from that specified by Page size is loaded.
  • Page size is set to other than A4, Letter, or Legal.
  • Type is set to other than Plain paper.
  • Do not print is selected for Received documents in Auto print settings under FAX settings.
  • You pressed the Stop button to cancel printing of a received fax.


important:

  • If you unplug the power cord of the machine, all faxes stored in machine's memory are deleted.





You can print or delete the faxes stored in machine's memory. You can also save the received faxes stored in machine's memory on the memory card or the USB flash drive.

  • To print a document in machine's memory:


-> [ Printing a document in machine's memory: ]

  • To delete a document in machine's memory:


-> [ Deleting a Document in Machine's Memory ]

  • To save a document on a memory card or a USB flash drive


-> [ Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive ]

reference:

When confirming, printing, or deleting a document stored in machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

For details on how to print the list of documents, see [ Printing a List of the Document in Machine's Memory ].




Printing a Document in Machine's Memory

You can print a specified document in machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

reference:

  • The memory list shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.





- Printing a List of the Document in Machine's Memory

Print the list of the documents following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left FunctiON button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

reference:

If no document is stored in machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.




6. Use the button to select Print memory list, then press the OK button.

7. Use the button to select Yes, then press the OK button.

The list of documents stored in machine's memory is printed.

reference:

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.




- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left FunctiON button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Print specified document, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0000" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

7. Use the button to select whether to print only the first page of the document, then press the OK button.

The confirmation screen is displayed.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

  • If you select Yes:


Only the first page of the document will be printed.

The document is still stored in machine's memory.

  • If you select No:


All pages of the document will be printed.

The screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

reference:
  • If there are no documents stored in machine's memory, There is no document that can be printed. is displayed. Press the OK button to return to the previous screen.
  • To print other documents, repeat the procedure from steps 7 and 8.





- Printing All the Documents in Machine's Memory

Print all the documents in machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left FunctiON button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Print all received documents, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

reference:

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.

-> [ Printing a List of the Document in Machine's Memory ]




- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left FunctiON button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

5. Use the button to select Delete specified document, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

6. Use the button to select the transaction number of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

reference:

  • If there are no documents stored in machine's memory, [ There is no document that can be deleted. ] is displayed. Press the OK button to return to the previous screen.
  • To delete other documents, repeat the procedure from steps 6 and 7.





- Deleting All the Documents in Machine's Memory

Delete all the documents in machine's memory following the procedure below.

reference:

This function is not available while the machine is receiving a fax.




1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left FunctiON button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

5. Use the button to select Delete all documents in memory, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in machine's memory will be deleted.

Saving a Document in Machine's Memory to a Memory Card/USB Flash Drive

You can save the received faxes stored in machine's memory to a memory card or a USB flash drive as PDF files using the Operation Panel of the machine.

You can save a specified document in machine's memory to the memory card or the USB flash drive, or save all the documents in its memory to the memory card or the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to Memory Card/USB Flash Drive

- Saving All the Received Documents in Machine's Memory to Memory Card/USB Flash Drive

important:

  • Do not remove the memory card or USB flash drive from the machine until saving is complete.
  • You cannot use a memory card and USB flash drive at the same time. Be sure to use only one of them at a time for saving faxes.
  • Faxes saved on a memory card USB flash drive or cannot be printed using the card mode.
  • For safety reasons, we recommend backing up faxes saved on a memory card or USB flash drive to another media periodically to avoid unexpected accidents.
  • We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.





reference:

  • When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.


-> [ Printing a List of the Document in Machine's Memory ]

  • After saving the fax in machine's memory to the memory card or the USB flash drive, the fax is still stored in machine's memory. For details on how to delete the fax in machine's memory, see [ Deleting a Document in Machine's Memory ].





- Saving a Specified Received Document in Machine's Memory to Memory Card/USB Flash Drive

Specify the received document and save it on the memory card or the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the memory card into the Card Slot or insert the USB flash drive into the Direct Print Port.



3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left FunctiON button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Save specified document, then press the OK button.

7. Use the button to select the storage media according to step 2, then press the OK button.

The document selection screen is displayed.

A. Date and time of transaction and fax/telephone number

B. Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C. Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

8. Use the button to select the transaction number of the document you want to save, then press the OK button.

The specified document is saved.

reference:

  • If there are no documents stored in machine's memory, There is no document that can be saved. is displayed. Press the OK button to return to the previous screen.
  • To save other documents on the memory card or the USB flash drive, repeat step 7.





- Saving All the Received Documents in Machine's Memory to Memory Card/USB Flash Drive

Save all the documents in machine's memory to the memory card or the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the memory card into the Card Slot or insert the USB flash drive into the Direct Print Port.



3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left FunctiON button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

6. Use the button to select Save all documents, then press the OK button.

7. Use the button to select the storage media according to step 2, then press the OK button.

All the documents in machine's memory will be saved to the memory card or the USB flash drive.

reference:

  • You can save up to 50 pages of fax as one PDF file.
  • You can save up to 2000 PDF files on a memory card or USB flash drive.
  • Faxes are saved according to the order of the transaction number when [ Save all documents ] is selected.
  • If the memory card or USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.
  • The folder and file name of faxes saved on the memory card or the USB flash drive is as follows:


- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.



  • Importing Faxes Saved on a Memory Card to the Computer


You can import faxes saved on a memory card to the computer using the Card Slot on the machine.

  • Importing Faxes Saved on a USB Flash Drive to the Computer


You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Next Check Previous Check

3: Is the telephone line connected to the External Device Jack?

Reconnect it to the Telephone Line Jack.

Preparation

important:

  • Do not install the machine where an object may fall on it. In addition, do not place any object on the top of the machine. It may fall into the machine when opening covers, resulting in malfunction.





1.

Make sure all the following items are supplied.

(1) FINE cartridges (Color, Black)

(2) Power cord

(3) Telephone line cable

(4) Manuals

(5) Setup CD-ROM (containing the drivers, applications and on-screen manuals)

(6) Other documents

reference:

  • A USB cable is necessary to connect the machine with your computer (USB connection only).





Do not connect the power cord yet.

2.

Remove all the protective materials and orange tape from the outside of the machine.

3.

(1) Open the Paper Output Tray (A).

(2) Make sure the Document Cover (B) is closed, then lift to open the Scanning Unit (Cover) (C).

(3) Fix it with the Scanning Unit Support (D).

4.

Remove the orange tape (E) and the protective material (F) carefully.

5.

(1) Lift the Scanning Unit (Cover) slightly.

(2) Fold the Scanning Unit Support.

(3) Close the Scanning Unit (Cover) gently.

Use fax features?

Yes -> Go to 6

No -> Go to 8

6.

Connect one end of supplied telephone line cable (G) to the lower connector labeled "L" on the machine, and then connect the other end to the telephone jack on the wall (H).

important:

If you cannot send faxes after installing the machine, check the following:

1. The telephone line cable is connected to connector labeled "L" on the machine.

2. The dial tone at the telephone jack on the wall.

3. The telephone line type.




reference:

The basic connection method is described here.




7.

Only when connecting a telephone or an answering machine

Remove the Cap (I) (1), then connect a telephone or an answering machine with the telephone line cable (2).

important:

  • Do not use a telephone jack line duplexer to connect the machine and a telephone in parallel. The machine may not operate properly.





8.

Insert the power cord into the connector on the machine and into the wall outlet firmly.

important:

Do NOT connect the USB cable or Ethernet cable at this stage.




9.

Press the ON button (J) to turn on the machine.

reference:

It takes about 5 seconds for the ON button to work after the power cord is plugged in.




10.

Use the or button (K) on the Operation Panel to select the language for the LCD (Liquid Crystal Display) (L), then press the OK button.

important:

If you want to change the language shown on the LCD, press the Back button (M) to return to the Language selection screen.




11.

When this screen is displayed, proceed to the next step.

important:

When it is necessary to turn off the machine

Be sure to follow the procedure below.

(1) Press the ON button to turn off the machine.

(2) Make sure that all the lamps on the Operation Panel are not lit.

Operating noise may continue for up to 30 seconds until the machine turns off.




important:

  • Before removing the power plug, make sure that all the lamps on the Operation Panel are not lit. Removing the power plug while any of the lamps on the Operation Panel is lit or flashing may cause drying and clogging of the FINE Cartridges, resulting in poor printing.


When using the fax features

  • Removing the power plug deletes all faxes stored in memory. Before removing the power plug, send faxes, print them, or save them to USB flash drive as necessary.





reference:

The specification of the power cord differs for each country or region.




Install the FINE Cartridges

1.

(1) Make sure the Document Cover (A) is closed, then lift to open the Scanning Unit (Cover) (D).

(2) Fix it with the Scanning Unit Support (E).

important:

  • When you lift the Scanning Unit (Cover), do not touch the buttons on the Operation Panel (F) or the LCD (G). May result in unintended operation.





2.

The FINE Cartridge Holder (H) moves to the installation position.

If the FINE Cartridge Holder does not move, make sure that the machine is turned on.

For details, refer to 8 to 9 in [ Preparation ].

3.

Follow the next procedure to insert the Black and Color FINE Cartridges into their corresponding slots and .

4. Open the Ink Cartridge Locking Cover on the right side.

Pinch firmly and pull up the cover.

5.

After removing the Black FINE Cartridge from its box, pull the orange protective tape (J) in the direction of the arrow and remove it carefully.

important:

  • Handle the FINE Cartridges carefully. Do not drop or apply excessive pressure to them.
  • Be sure to use the supplied FINE Cartridges.
  • Be careful not to stain your hands or surrounding work area with ink on the removed protective tape.
  • Do not touch the metal parts of the FINE Cartridges. The machine may not print properly if you touch them.





6. Place the Black FINE Cartridge into the right slot .

important:

  • Do not knock the FINE Cartridge against the sides of the holder.
  • Install in a well-lit environment.
  • Install the Black FINE Cartridge into the right slot , and the Color FINE Cartridge into the left slot .





7.

Push down of the Ink Cartridge Locking Cover until it snaps into place.

View the Ink Cartridge Locking Cover straight on and check that it is locked correctly (not at an angle).

8.

Insert the Color FINE Cartridge into the left FINE Cartridge Holder in the same way as the Black FINE Cartridge.

9.

(1) Lift the Scanning Unit (Cover) slightly.

(2) Fold the Scanning Unit Support.

(3) Close the Scanning Unit (Cover) gently.

10.

Wait for about 1 minute until the LCD changes as shown in the illustration, then proceed to the next step.

important:

  • Once you have installed the FINE Cartridges, do not remove them unnecessarily.
  • If an error message is displayed on the LCD, make sure that the FINE Cartridges are correctly installed.





reference:

  • The LCD will turn off if the machine is not operated for about 5 minutes. Pressing any button other than the ON button will restore the display.





Load Paper

1

Open the Paper Support (A).

2

Move the Paper Guides (B) to edges.

3

Load paper in the center of the Rear Tray (C).

Load paper in portrait orientation with the printing side facing up.

4

Slide the left and right Paper Guides against edges of the paper.

Make sure that the height of the paper stack does not exceed the line (D).




Set Up for Fax Reception

note:

Read this section only when using the fax features.



Depending on your needs, select one of the following three modes for receiving faxes. You can change the receive mode after installation is complete.

- Intended Use

  • Use a single telephone line for voice and fax calls.
  • Prioritize voice calls over fax reception.
  • Connect an answering machine.


-> TEL priority mode

Voice calls cannot be received unless a telephone is connected.

  • Use a dedicated fax line.
  • Receive only faxes.


-> FAX only mode

  • Use a Distinctive Ring Pattern Detection (DRPD) service.


-> DRPD

- Responses to Calls in Each Mode

  • TEL priority mode


- When a fax call arrives

While the telephone's ringtone sounds, pick up the handset. When the fax reception starts, replace the handset. If an answering machine is connected, the fax is received automatically.

- When a voice call arrives

While the telephone's ringtone sounds, pick up the handset to answer the call.

  • FAX only mode


- When a fax call arrives

The fax is received automatically.

- When a voice call arrives

The call cannot be answered.

  • DRPD


- When a fax call arrives

The telephone's ringtone sounds.

The fax is received automatically when the machine detects the fax ring pattern.

DRPD must be supported by your telephone service provider. Please contact them for service details.

- When a voice call arrives

The telephone continues to ring.

Pick up the handset to answer the call.

reference:

Even when a telephone is connected to the machine, the telephone's ringtone may not sound for an incoming call depending on the telephone type or settings.




1

Press the FAX button (A).

2

Press the center FUNCTION button (B).

3

Use the or button (C) to select a receive mode, then press the OK button.

The fax standby screen returns.

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

important:

If the Power Disconnects Unexpectedly

  • If there is a power failure or if you accidentally disconnect the power plug, the date/time settings will be reset. The settings for user information, coded speed dial, group dial, and rejected numbers will be retained.
  • All faxes stored in the machine's memory, such as unsent and received faxes, will be lost.


If the power disconnects, the following will apply:

  • You will not be able to send or receive faxes, make copies, or scan originals.
  • When you are connecting the telephone, whether or not you can use it depends upon your telephone line or telephone.





Connecting Various Lines

These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.

important:

Do not connect fax machines and/or telephones in parallel (US and Canada only)

  • If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.


- If you pick up the handset of the telephone that is connected in parallel during fax transmission or reception, the fax image may be corrupted or a communication error may occur.

- Such services as Caller ID, etc. may not operate properly on the telephone.

  • If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.





reference:

  • xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.


Connecting the telephone

  • Before connecting a telephone or answering machine, remove the Telephone connector cap.


For users in the UK

  • If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:


Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the (External device) jack.




- Connecting to an Internet Telephone

(A) Digital Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) WAN (Wide Area Network)

(D) Broadband router compatible with Internet Telephone

(E) Computer

(F) Telephone or answering machine

(G) LAN (Local Area Network)

(H) TEL

(I) LINE

* Port configurations and names may vary depending on the product.

reference:

  • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.


See [ Setting the Telephone Line Type ].




- Connecting to an xDSL

(A) Analog Subscriber Line

(B) xDSL modem (splitter may not be built-in to the modem)

(C) Computer

(D) Telephone or answering machine

important:

  • When the splitter is not built-in to the modem, do not branch the telephone line before the splitter (wall side). And also, do not connect splitters in parallel. The machine may not be able to operate properly.





reference:

  • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.


See [ Setting the Telephone Line Type ].




- Connecting to an ISDN Line

For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

Setting the Telephone Line Type

Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.

reference:

  • Telephone line type will not appear in countries or regions where Rotary pulse is not supported.
  • You can print User's data list to check the current setting.





1. Display the [ Telephone line type ] screen.

(1) Press the [ Setup ] button.

(2) Select [ Device settings ] , and press the OK button.

(3) Select [ FAX settings ] , and press the OK button.

(4) Select [ FAX user settings ] , and press the OK button.

(5) Select [ Telephone line type ] , and press the OK button.

2. Select the telephone line type.

(1) Select the telephone line type.

Rotary pulse: Suitable for pulse dialing.

Touch tone: Suitable for tone dialing.

(2) Press the OK button.

3. Press the FAX button to return to the fax standby screen.

Next Check Previous Check

4: Is the telephone line type set correctly?

See Setting the Telephone Line Type

Next Check Previous Check

5: Is Hook key setting set to Disable?

When you send a fax manually, dial the number with [ Enable ] selected for [ Hook key setting ] in [ Security control ] under [ FAX settings ], or dial the number using the telephone connected to the machine.

Next Check Previous Check

6: Is Dial tone detect set to ON?

Resend the fax after a while.

If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].

Next Check Previous Check

7: Is the fax number registered correctly for speed dialing?

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again.

reference:

You can check the information for speed dialing by printing the telephone number list.




Speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.

The following speed dialing methods are available:

  • Coded Speed Dialing


Registering the recipient's fax/telephone number and name to the coded speed dial allows you to send a fax by entering the coded speed dial code assigned to that number or using the button to select the coded speed dial code after pressing the Coded Dial button.

-> [ Registering Recipients to Coded Speed Dial ]

  • Group Dialing


Register two or more registered coded speed dial codes as a group in advance. You can send the same document to all the registered recipients in the group.

-> [ Registering Recipients for Group Dial ]

You can register up to 20 recipients in total of coded speed dial code and group dial code.

reference:
You can register, change, or delete information registered to the coded speed dial or the group dial using Speed Dial Utility.




Registering Recipients to Coded Speed Dial

Before you can use the coded speed dialing feature, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers.

1. Make sure that the machine is turned on.

2. Press the [ FAX ] button.

The Fax standby screen is displayed.

3. Press the left FunctiON button.

The Fax menu screen is displayed.

4. Select [ TEL number registration ], then press the OK button.

5. Use the button to select [ Coded speed dial ], then press the OK button.

The screen to select a coded speed dial code is displayed.

reference:
  • If you select a code already used as a coded speed dial, the fax/telephone number is displayed next to the code. If you select a code already used as a group dial, [ (Not available) ] is displayed.





6. Use the button or the Numeric buttons to select an unoccupied coded speed dial code, then press the OK button.

7. Use the button to select a registration method, then press the OK button.

  • Direct entry


The screen to register the recipient's fax/telephone number and name is displayed. Go to step 8.

  • From outgoing call log


When you select this registration method, the screen to select the fax/telephone number from the outgoing call logs is displayed.

Using the button to select a fax/telephone number and pressing the OK button, the screen to register the recipient's fax/telephone number and name is displayed. Go to step 8.

  • From incoming call log


When you select this registration method, the screen to select the fax/telephone number or the name from the incoming call logs is displayed.

Using the button to select a fax/telephone number or name and pressing the OK button, the screen to register the recipient's fax/telephone number and name is displayed. Go to step 8.

reference:
This registration method may not be available depending on the country or region of purchase.



8. Enter the recipient's name.

If you select a name on [ From incoming call log ] in step 7, the name may be already entered. If you do not change the name, move the cursor to [ TEL no. ], then go to step 10.

(1) Use the button to move the cursor to [ Name ].

(2) Enter the recipient's name.

(3) Press the OK button.

reference:
  • You can enter the name up to 16 characters, including spaces.





9. Enter the recipient's fax/telephone number.

If you select a fax/telephone number on From outgoing call log or From incoming call log in step 7, the fax/telephone number is already entered. If you do not change the fax/telephone number, move the cursor to [ TEL no. ], then go to step 10.

(1) Use the button to move the cursor to [ TEL no. ].

(2) Enter the recipient's fax/telephone number.

reference:
  • You can enter the fax/telephone number up to 60 digits (40 digits for the US, Canada, and Korea), including spaces.
  • For details on how to enter or delete characters or numbers, refer to [ ]
  • When [ Telephone line type ] in [ FAX user settings ] under [ FAX settings ] is set to [ Rotary pulse ], you can enter a tone ("T") by pressing the Tone button.





10. Finalize registration.

Press the OK button.

reference:
  • To register another recipient's number and name to a coded speed dial, repeat steps 6 to 10.
  • You can check the recipient's numbers and names you have registered by printing the list of the coded speed dial codes.





Registering Recipients for Group Dial

If you register two or more registered coded speed dial codes to a group dial, you can send the same document successively to all recipients registered to the group dial.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left FunctiON button.

The Fax menu screen is displayed.

4. Select [ TEL number registration ], then press the OK button.

5. Use the button to select [ Group dial ], then press the [ OK ] button.

The screen to select a group dial code is displayed.

reference:

If you select a code already used as a coded speed dial, [ (Not available) ] is displayed next to the code. If you select a code already used as a group dial, the registered group name is displayed.




6. Use the button or the Numeric buttons to select an unoccupied coded speed dial code, then press the OK button.

The screen to register the group name and the member of the group is displayed.

7. Enter the group name.

(1) Use the button to move the cursor to [ Group name ].

(2) Enter the group name.

(3) Press the OK button.

reference:

  • You can enter the name up to 16 characters, including spaces.





8. Register the members.

(1) Use the button to move the cursor to [ Member ].

(2) Press the left FunctiON button or the Coded Dial button.

The screen to select a coded speed dial code is displayed.

(3) Use the button or the Numeric buttons to select a coded speed dial code to register to the group dial.

reference:
  • When [ Enter first letter ] is displayed on the LCD, you can search the recipient's name by sorting in alphabetical order. Use the Numeric buttons to enter the first letter of the recipient's name you want to search, use the button to select a coded speed dial code to register to the group dial, then press the OK button. To return to the screen to select the coded speed dial code or the group dial code, press the left FunctiON button.





(4) Press the OK button.

The coded speed dial code is registered to the group dial.

(5) Press the left FunctiON button or the Coded Dial button to display the screen to select a coded speed dial code, then add another member.

Repeat this step to register the other coded speed dial codes to the same group dial.

reference:
  • You can check the coded speed dial code and the recipient's name registered to the group dial by using the button.
  • To delete the member, use the button to select a coded speed dial code of the member that you want delete, then press the right FunctiON button.





9. Press the OK button to finalize registration.

reference:
  • To register another group, repeat steps 6 to 9.
  • You can check the recipients you have registered to the group dial by printing the list of the group dial codes.





Next Check Previous Check

8: Does an error occur during transmission?

  • Check the LCD for an error message.
  • Print the Activity report and check for an error.

Next Check Previous Check

9: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Loading Plain Paper / Photo Paper
important:
  • If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.





reference:
  • We recommend Canon genuine photo paper for printing photos.
  • You can use general copy paper.





1. Prepare paper.

Align the edges of paper. If paper is curled, flatten it.

reference:

  • Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.


2. Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

(4) Slide the Paper Guides (A) to align them with sides of the paper stack.

Do not slide the Paper Guides too hard. The paper may not be fed properly.

important:
  • Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.





reference:
  • Do not load sheets of paper higher than the Load Limit Mark (D).





reference:
  • The machine may make operating noise when feeding paper.


- After loading paper

  • When using the machine to copy or print without a computer, select the size and type of the loaded paper for [ Page size ] and [ Type ] on the print settings screen.
  • When printing with a computer, select the size and type of the loaded paper in [ Printer Paper Size ] and [ Media Type ] in the printer driver.





Loading Originals in the ADF

You can load documents to copy, fax, or scan in the ADF.

reference:
  • To scan a document at optimum quality, load it on the Platen Glass.





1. Make sure that any original has been removed from the Platen Glass.

2. Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until you hear a beep sound.

Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.

reference:
  • When you set the alarm to be silent in [ Device user settings ] of [ Device settings ], the alarm will not beep even if the document is inserted in the Document Tray.





(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

Next Check Previous Check

10: Does a printer error occur?

Check the error message on the LCD, then resolve the problem.

If you are in a hurry, press the Stop button to close the message, then send the fax.

Previous Check

11: Is the telephone line connected correctly?

Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.

SIMS Doc Id

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