A Support Code Is Displayed
Article ID: ART143930 | | | Date published: 05/13/2015 | | | Date last updated: 04/29/2019 |
Description
A Support Code Is Displayed
Solution
A Support Code Is Displayed
ID: 8201912200_ EN_ 3
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Issue |
The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
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Cause |
Support Code=1600 |
Summary |
<Cause>
If the lamp on the ink tank is flashing, ink may have run out.
<Action>
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
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See Also | |
Cause |
Support Code=1401, 1403, 1405 |
Summary |
<Message>
- Print head is not installed.
Install the print head.
- The type of print head is incorrect.
Install the correct print head.
<Cause>
The print head may be damaged.
<Action>
Service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=1680 |
Summary |
<Message>
Some ink tanks are not installed in place.
<Cause>
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
<Action>
Confirm that the ink tanks are installed in the appropriate positions.
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See Also | |
Cause |
Support Code=1681 |
Summary |
<Message>
More than one ink tank of the following color is installed.
<Cause>
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
<Action>
Confirm that the ink tanks are installed in the appropriate positions.
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See Also | |
Cause |
Support Code=1660 |
Summary |
<Message>
The following ink tank cannot be recognized.
<Cause>
The ink tank is not installed.
<Action>
Install the ink tank.
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See Also | |
Cause |
Support Code=1684 |
Summary |
<Message>
The following ink tank cannot be recognized.
<Cause>
The ink tank cannot be recognized.
<Action>
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.
Install the appropriate ink tank.
If you want to cancel printing, press the machine's Stop button.
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See Also | |
Cause |
Support Code=1410,1411,1412,1413,1414 |
Summary |
<Message>
The following ink tank cannot be recognized.
<Cause>
The ink tank cannot be recognized.
<Action>
Open the operation panel and replace the ink tank which lamp is off.
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See Also | |
Cause |
Support Code=1688 |
Summary |
<Cause>
The ink has run out. (The lamp on the ink tank flashes.)
<Action>
Replace the ink tank and close the operation panel.
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
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See Also | |
Cause |
Support Code=1700, 1712, 1714 |
Summary |
<Cause>
The ink absorber is almost full.
<Action>
Press the machine's OK button to continue printing. Service will soon be required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=5B00, 5B12, 5B14 |
Summary |
<Message>
Ink absorber full.
Service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account <Cause>
Printer error has occurred.
<Action>
Service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=2900 |
Summary |
<Cause>
Failed to scan head alignment sheet.
<Action>
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. Open the printer driver setup window, check the Align heads manually check box in the Custom Settings dialog box, then adjust the print head position.
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See Also | |
Cause |
Support Code=B200 |
Summary |
<Message>
An error has occurred. The printer needs repair.
Follow the steps below.
1. Turn the device off and unplug the power cord from the power supply.
2. See the manual and contact the service center.
<Cause>
An error requiring you to contact the service center has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=5100 |
Summary |
<Cause>
Printer error has occurred.
<Action>
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.
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See Also | |
Cause |
Sopport Code=5011, 5012, 5200, 5400, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6934, 6935, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946, C000 |
Summary |
<Message>
Printer error has occurred.
Follow the steps below.
1. Cancel printing, then turn the device off.
2. Turn the device on again.
If problem persists, see the manual and contact the service center.
<Cause>
Printer error has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
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See Also | |
Cause |
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Summary |
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Set the [ IPv6 settings ] of the machine to [ Inactive ].
3. Place the machine in a different location.
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See Also | |
Cause |
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Summary |
If the problem is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
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Summary |
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See Also |
SIMS Doc Id
8201912200