If an error message is displayed on the LCD, take the corresponding action described below.

Print head is not installed. Install the print head.U051 / The type of print head is incorrect. Install the correct print head.U052

The following ink cartridge cannot be recognized. U053

The FINE cartridge is not installed properly.

Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.

If the error is not resolved, remove the FINE cartridges, then install them again.

Refer to [ Replacing a FINE Cartridge ] for how to install the FINE cartridges.

 Note

• When the Head Cover does not open, turn OFF this product. Then, push the left side of the FINE Cartridge Holder, then move it until it hits the right inner side of the printer. On this occasion, do not touch the other parts.
   
• When the Head Cover opens, move the FINE Cartridge Holder to the position that the Ink Cartridge Lock Lever can be seen.
  
  Remove the FINE cartridge, then install it properly.
  Turn ON this product to confirm that the error is solved.

Some ink cartridges are not installed in place U075/U076

Make sure that each FINE cartridge is installed in the correct position.

The following ink cartridge cannot be recognized U140

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the printer's Stop button.

The following ink cartridge cannot be recognized U150

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

[ Replacing a FINE Cartridge ]

If the error is not resolved, the FINE cartridge may be damaged.

The ink may have run out. Replacing the ink cartridge is recommended U162

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
 

• If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  
  [ Checking the Ink Status ]

The Ink has run out. Replace the ink cartridge U163

The ink has run out.

Replace the ink cartridge and close the paper output cover.

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

• If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  
  [ Checking the Ink Status ]

Data of supported types are not saved

• There is no image data or document saved on the memory card that can be read by this machine.The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.Photo data edited or processed on a computer must be printed from the computer.

Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large

• Make sure the PDF file is printable from a memory card or USB flash drive.

• Data edited or processed on a computer must be printed from the computer.

The specified PDF file contains unprintable data. Some portions may not be printed

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

The ink absorber is almost full. Press OK to continue printing. 

The ink absorber is almost full.
Press the machine's OK button to continue printing.

When the ink absorber becomes full, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

Printer error has occurred. 

The machine error has occurred.

Timeout error has occurred

Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.

Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean <See manual>

Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.

B200 Printer error has occurred. Unplug the power cord 

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting the B200 error.

**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual

"****" is displayed in the alphanumeric character and depends on the error occurred.

Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.

Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.

• 5200 is Displayed
  
  See [5200 Error Has Occurred]

• In other cases:
  
  Turn off the machine, and unplug the power cord of the machine from the power supply.
  Plug the machine back in and turn the machine back on.

Remove the protective material or tape if it is attached to the holder

Scanner is not operating correctly

Turn off the machine, and unplug the power cord of the machine from the power supply.
After a while, plug the power cord of the machine back in, and then turn on the machine. 

The card is currently writable from PC. Set to [Not writable from PC]

The Card Slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.

Power was not turned off correctly the last time. Press the ON button when turning power off

The power cord may have been unplugged last while the machine was still on.
Press the OK button to dismiss the error.

Cannot print the data

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.

Cannot connect to the server Try again

You cannot connect to the server properly When you have tried to access a photo sharing site, it is possible that your album has been deleted.
Press the OK button to dismiss the error, then try again.