| Solution |
| Message | Solution |
| Back up recordings regularly | - This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |
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Built-in memory error | - The built-in memory could not be read. Contact a Canon Service Center. |
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Built-in memory is full | - The built-in memory is full ("
End" appears on the screen). Delete some recordings to free some space. Alternatively, save your recordings and initialize the built-in memory. |
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Built-in memory writing error Attempt to recover the data? | - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the built-in memory. Select [Recover] to try to recover the recordings. |
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Cannot access the built-in memory | - There is a problem with the built-in memory. Contact a Canon Service Center. |
| Cannot communicate with the battery pack. Continue using this battery pack? | - You attached a battery pack that is not recommended by Canon for use with this camcorder.
- If You are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. |
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Cannot convert | - Cannot access the memory card. Check the memory card and make sure it is inserted correctly.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card.
- There was an error creating the file name. Set [
] > [File Numbering] to [Reset] and initialize the memory card or delete all the photos and converted SD movies. |
| Cannot copy | - The total size of the scenes you selected to copy exceeds the available space on the memory card. Delete some recordings on the memory card or reduce the number of scenes to copy.
- The memory card already contains the maximum number of AVCHD scenes (3,999 scenes). Delete some scenes to free some space.
- The gallery already contains the maximum number of stories (98 stories in any one given memory). Delete some stories to free some space. |
| Cannot divide the scene. Initialize only using the camcorder. | - The scene could not be divided because the camcorder's scene management data log is full. Save your recordings and initialize the memory. Transfer back the backup files and try dividing the scene again.
-
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Use the supplied software VideoBrowser to save the scene and divide it on the computer. |
| Cannot enter standby mode now | - The camcorder cannot enter standby mode if the remaining battery charge is too low. Charge or replace the battery pack. |
| Cannot load canvas | - The canvas file that was saved on the memory is corrupted.
- Canvas data cannot be read from canvas files created using other devices. |
| Cannot play back | - There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center. |
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Cannot play back Cannot access the built-in memory | - There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. |
| Cannot play back Check the memory card | - There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
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Cannot play the movies in the built-in memory Initialize only using the camcorder | - The camcorder's built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder. |
| Cannot play the movies on this memory card | - Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot play the movies on this memory card Initialize only using the camcorder | - The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| Cannot record | - You cannot capture video snapshot scenes from scenes recorded or edited using another device.
- There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center. |
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Cannot record Cannot access the built-in memory | - There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. |
| Message | Solution |
| Cannot record Check the memory card | - There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
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Cannot record movies in the built-in memory Initialize only using the camcorder | - The camcorder's built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder. |
| Cannot record movies on this memory card | - Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot record movies on this memory card Initialize only using the camcorder | - The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| Cannot save the canvas | - Cannot save your [Pens and Stamps] drawings on the memory. Save your recordings and initialize the memory. |
| Change the battery pack | - Battery pack is exhausted. Replace or charge the battery pack. |
| Check the memory card | - Cannot access the memory card. Check the memory card and make sure it is inserted correctly.
- A memory card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the memory card, or use a different memory card.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card.
- If after the message disappears,
appears in red, perform the following: Turn off the camcorder and remove and reinsert the memory card. If
turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the memory card. |
Do not disconnect the power source.
Cannot write data with this connection. To write data to the camcorder, connect the compact power adapter then reconnect the camcorder and computer.
Do not disconnect the USB cable unless you first use the computer to safely end the connection. | - The camcorder cannot be operated while it is not being powered by the compact power adapter and is connected to a computer with the supplied USB cable. In addition, scenes cannot be written back and music files cannot be transferred to the camcorder. To avoid corrupting
the data in the camcorder���������s memory, use the computer���������s Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder.
- To be able to write back scenes and to transfer music files to the camcorder, use the computer���������s Safely Remove Hardware function to end the connection, disconnect the USB cable, power the camcorder using the compact power adapter and only then connect it to the computer again. |
| Do not disconnect the power source. Do not disconnect the USB cable unless you first use the computer to safely end the connection. | - When the camcorder is in
mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while this message appears may result in permanent loss of the recordings in the camcorder. Use the computer's Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder.
- To be able to write back scenes and to transfer music files to the camcorder, power the camcorder using the compact power adapter and only then connect it to the computer using the supplied USB cable. |
| File name error | - The folder and file numbers have reached their maximum value. Set [
] > [File Numbering] to [Reset] and delete all the MP4 movies and photos on the memory card or initialize it. |
| Initialize only using the camcorder | - There is a problem with the file system that prevents accessing the selected memory. Initialize the memory with this camcorder. |
| LCD screen has been dimmed Use the [LCD Backlight] setting to change the brightness | - Change the [
] > [LCD Backlight] setting to [Normal] or [Bright]. |
| May not be possible to record movies on this memory card | - You may not be able to record movies on a memory card without a Speed Class rating. Replace the memory card with one rated SD Speed Class 2, 4, 6 or 10. |
| Mem. Card Number of scenes already at maximum | - The memory card already contains the maximum number of AVCHD scenes (3,999 scenes); no further scenes can be copied onto the memory card. Delete some scenes to free some space. |
| Mem. Card Unable to recognize the data | - The memory card contains scenes recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings in the memory card with the device originally used to record them. |
| Memory card cover is open | - After inserting a memory card, close the memory card slot cover. |
| Memory card is full | - The memory card is full. Delete some recordings to free some space or replace the memory card. |
| Memory card is write-protected | - The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch. |
| Memory card writing error Attempt to recover the data? | - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory. Select [Recover] to try to recover the recordings. If you inserted a memory card that contains scenes recorded using another device, we recommend that you select [No]. |
Need to recover files from the memory card.
Change the position of the LOCK switch on the memory card. | - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the position of the card's LOCK switch was changed to prevent erasure. Change the position of the LOCK switch. |
| Message | Solution |
| No memory card | - Insert a compatible memory card into the camcorder.
- The memory card may not be inserted correctly. Insert the memory card all the way into the memory card slot until it clicks. |
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Not enough available space | - Delete some recordings on the memory card or select the [3 Mbps] bit rate for the conversion to SD. |
| Number of scenes already at maximum | - The maximum number of AVCHD scenes (3,999 scenes) has been reached. Delete some scenes to free some space. |
| Number of stories already at maximum | - The gallery already contains the maximum number of stories (98 stories in any one given memory). Delete some stories or change the recording memory for movies. |
| Recording was stopped due to insufficient write speed of the memory card | - The data transfer rate was too high for the memory card in use and the recording was stopped. Replace the memory card with one rated SD Speed Class 2, 4, 6 or 10.
- After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on the memory and recording may stop. Save your recordings and initialize the memory. |
| Scene recorded using another device. Cannot copy the scene. | - Scenes that were not recorded with this camcorder cannot be copied to the memory card.
- Scenes that were edited using the supplied PIXELA's software (
/
only) or other software cannot be copied or divided. |
Scene recorded using another device.
Cannot divide the scene. | - Scenes that were not recorded with this camcorder cannot be divided with this camcorder.
- Scenes that were edited using the supplied PIXELA's software (
/
only) or other software cannot be copied or divided. |
Scene recorded using another device.
Cannot play back the scene. | - Scenes that were not recorded with this camcorder cannot be played back. |
| Select the desired scene number | - A number of scenes have the same recording date but different file control information. This can occur for example when you edit movies and write the files back to the camcorder. Select a number to display the corresponding group of scenes. |
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Some scenes could not be converted | - Some scenes selected for conversion to SD were recorded using another device. These scenes were not converted.
- Among the scenes selected for conversion to SD there are scenes recorded with another device using 24p frame rate. When converting scenes to SD, leave out scenes recorded using another devices. |
| Some scenes could not be deleted | - Movies that were protected/edited with other devices cannot be deleted with this camcorder. |
| Some scenes were recorded using another device and cannot be copied. | - Scenes that were not recorded with this camcorder cannot be copied to the memory card. |
| Task in progress. Do not disconnect the power source. | - The camcorder is updating the memory. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack. |
| There are no scenes with the selected rating | - No scenes have been rated yet. Rate the scenes as you like.
- The criteria you used to select scenes by rating resulted in no applicable scenes. Change the criteria used to select scenes by rating. |
This memory card contains scenes.
Delete all scenes to use relay recording. | - Save your movies if necessary, and delete all the movies from the memory card. |
| This photo cannot be displayed | - You may not be able to display photos taken with other devices or image files created or edited on a computer. |
| To record video on this memory card, it is recommended to use a recording mode other than MXP or FXP | - Movies may not be recorded correctly on this memory card if the recording mode is set to MXP or FXP mode. |
Too many photos and MP4 movies.
Disconnect the USB cable. | - Disconnect the USB cable. Try using a memory card reader or decrease the number of photos and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS).
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
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Total play time is too long | - When converting scenes from a story, the maximum total playback time of the scenes to be converted is 12 hours. Reduce the number of scenes to be converted to SD. |
| Unable to recognize the data | - You transferred data to the camcorder recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings with the device originally used to record them. |
| Unable to recover data | - Could not recover a corrupted file. Save your recordings and initialize the memory using the [Complete Initialization] option. |
Unsupported gallery data detected. Cannot record or edit.
Delete gallery data? | - The gallery data of the movies in the selected memory card is not supported. The movies can be played back but you cannot edit them or record additional scenes to this gallery. Select [Yes] to delete the unsupported gallery data. Note that after doing so, you will not be able to play back the movies with the device originally used to record the unsupported gallery data. |
List of Messages for Connecting to an External Hard Drive
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| Message | Solution |
| Error writing to external hard drive | - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the external hard drive. Select [Recover] to try to recover the recordings. |
| Quickly erases all files and deletes partitions from the external hard drive. Initialize? | - If you initialize the hard drive, all data it contains will be lost, including any partitioned drives. If necessary, back up data and then initialize the hard drive with the camcorder. |
| The compact power adapter was disconnected. Could not safely remove the external hard drive. | - While the camcorder was connected to an external hard drive, the camcorder's compact power adapter was disconnected and the connection was ended. Check whether data in the hard drive was corrupted. |
List of Messages for Wi-Fi Functions
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| Message | Solution |
| An error occurred during FTP communication File transfer was not completed | - Turn off the camcorder and FTP server. After a short while, turn them on again and try to send the data again. |
| An error occurred while communicating to the computer (Network Utility) File transfer was not completed | - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and wireless router. After a short while, turn them on again and try to send the data again. If the problem persists contact a Canon Service Center. |
| Cannot connect to FTP server | - Make sure that the camcorder and FTP server have the same IP address configured.
- This message will appear if the encryption key is incorrect when the encryption method is set to [Open]. The encryption key is case sensitive so make sure to enter it correctly.
- The port number is usually 21 so make sure the camcorder and FTP server are configured with this setting.
- If the Address setting in the FTP server is not configured, set the DNS server address in the camcorder. Also, make sure that the server name for the FTP server is correctly entered.
- Turn on the FTP server.
- A firewall may be blocking the connection. Set the firewall to allow the connection. For users of Windows XP SP2 and later, set Windows Firewall to allow the connection.
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address.
- If the FTP server is configured to accept only one particular IP address, change the setting so that it can accept the camcorder's TCP/IP IP address.
- The maximum number of connections to the FTP server has been exceeded. Reduce the number of connections or increase the maximum number. |
| Cannot log in to FTP server | - Check that the FTP server's user name and password are correctly configured in the camcorder. They are case sensitive so make sure to enter them correctly.
- Make sure permissions for files on the FTP server are set to allow access, reading and writing.
- Make sure name of the destination folder on the FTP server consists only of ASCII characters. |
| Cannot transfer files to FTP server | - Turn on the FTP server.
- Make sure permissions for files on the FTP server are set to allow access, reading and writing.
- Make sure permissions for the destination folder on the FTP server are set to allow access.
- Increase the FTP server's available space. |
| Cannot transfer files to the computer (Network Utility) | - Make sure Network Utility is running properly. If the problem persists turn off the camcorder and computer. After a short while, turn them on again. |
| Check the Wi-Fi settings. | - Make sure the camcorder and wireless router are correctly configured. |
| IP address conflict | - Change the camcorder's IP address so that it does not conflict with the IP addresses of other devices connected to the same network. |
| Multiple access points detected. Try the operation again. | - There are multiple wireless routers (access points) sending out a WPS signal at the same time. Try the operation again later or perform Wi-Fi Protected Setup using the PIN code option. |
| No access points found | - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- Make sure that you use the wireless router's SSID for the camcorder's Wi-Fi settings.
- A connection cannot be established if the wireless router is using MAC address filtering. In the camcorder's [Wi-Fi Setup] screen, use [Check Current Configuration] to check the MAC address and enter it into the wireless router's configuration screen.
- Establish a connection using infrastructure mode. |
| No computers found currently running Network Utility. Turn on the computer and try searching again. | - Turn on the computer on which you installed the supplied software Network Utility. Then, connect the computer to the Wi-Fi network.
- Install Network Utility if it has not already been installed. |
| Message | Solution |
| The configured computer (Network Utility) cannot be found | - Turn on the computer on which you installed the supplied software Network Utility. Then, connect the computer to the Wi-Fi network. |
| Transfer speed changed before connecting | - If the encryption method is set to WEP, IEEE 802.11n cannot be used as the protocol for the connection so the connection was established using IEEE 802.11b or IEEE 802.11g. To use IEEE 802.11n, we recommend setting the encryption method to WPA2-PSK AES, WPA-PSK AES, WPA2-PSK TKIP or WPA-PSK TKIP. |
| Unable to access configuration files | - Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center. |
| Unable to complete WPS. | - Turn off the camcorder and wireless router. After a short while, turn them on again and try again. If the problem persists, perform the Wi-Fi network setup manually. |
| Unable to complete WPS. Try the operation again. | - Some wireless routers require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your wireless router.
- Make sure to touch [OK] on the camcorder's screen within 2 minutes of activating the Wi-Fi Protected Setup signal on the wireless router, whether by pressing the button or by entering the PIN code. |
| Unable to connect | - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. |
| Unable to obtain an IP address | - If you are not using a DHCP server, configure the camcorder's Wi-Fi settings manually or obtain an IP address using the [Manual] setting.
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server's IP address and the name for that address are correctly configured.
- Set the DNS server's IP address in the camcorder.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. |
| Wi-Fi authentication unsuccessful | - Make sure the camcorder and wireless router are using the same encryption method and encryption key.
- If the wireless router is using MAC address filtering, enter the camcorder's MAC address in the wireless router's configuration screen. |
| Wi-Fi cannot be used while the wireless microphone is attached | - The camcorder���������s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. |
| Wi-Fi connection terminated | - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the wireless router if too many devices are accessing the wireless access point. |
| Wi-Fi error Incorrect authentication method | - Make sure the camcorder and wireless router are correctly configured.
- Make sure the camcorder and wireless router are using the same encryption method and encryption key.
- If the wireless router is using MAC address filtering, enter the camcorder's MAC address in the wireless router's configuration screen. |
| Wi-Fi error Incorrect encryption key | - The encryption key is case sensitive so make sure to enter it correctly. |
| Wi-Fi error Incorrect encryption method | - Make sure the camcorder and wireless router are using the same encryption method.
- If the wireless router is using MAC address filtering, enter the camcorder's MAC address in the wireless router's configuration screen. |
| Wireless communication is not working correctly | - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and wireless router. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. |
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