If you adjust the setting to prevent paper abrasion, it will widen the clearance between the print head and the loaded paper.

Manage paper abrasion settings from your printer

• To enable the prevent paper abrasion function, press the Maintenance  button repeatedly until the LED screen displays this symbol: , then press the Black button.
• To disable the prevent paper abrasion function, press the Maintenance  button repeatedly until the LED screen displays this symbol: , then press the Color button.

Manage paper abrasion settings from your computer

• Windows: Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion checkbox, then select OK.

• Mac^®: In the Canon IJ Printer Utility, select Custom Settings from the drop-down, select the Prevent paper abrasion checkbox, then select Apply.

Good to know

• Print speed may slow if you apply the setting to prevent paper abrasion setting.

• When you finish a print task, it's good to disable the prevent paper abrasion setting so it's not applied to all further print jobs.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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