System Error E078-0000 (MF630 Series and MF730 Series)
Article ID: ART173904
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Date published: 03/22/2019
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Date last updated: 03/22/2019
Description
This error can be fixed by downloading and installing Firmware v06.02 or later.
Solution
Follow the instructions below to download the firmware. In this example the MF735Cdw will be used. Simply substitute your model number (MF731Cdw, MF733Cdw, MF632Cdw, MF634Cdw).
2. In the search field in the middle of the screen begin typing in the name of your unit, and click once on the full name once it shows in the drop down.
3. Click Go on the right.
4. Click on the Firmware tab under Drivers & Downloads.
5. Click Select next to the version of firmware for your OS.
6. Click the check box to agree to the terms, and then click Download.
7. Enter the serial number of your product in the box and select Submit.
On Windows:
The file should download to your Downloads folder. Click the search icon on the Windows Toolbar, and type in Downloads. Click Downloads in the search results.
Double click the download to extract the file.
A folder will be created with the same name, click the folder name. Then double click .EXE file to run the firmware.
On Mac:
Click on the Downloads icon on the dock
Then click the download to mount the image, a new window should appear.
Double click the .app file to run the firmware
Click the attachment for full instructions to update the firmware after downloading.
