There are several reasons why error code 5100 may appear.

Resolve Error Code 5100

Click on a link below to open an article that will detail how to clear the message.

• Packing material was left inside the printer.

• An ink tank(s) isn't seated properly.

• Paper is jammed or there is an object inside the printer.

• The printer needs to be reset.

• The encoder film / strip may need to be cleaned.

If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.