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imagePROGRAF TM-300
imagePROGRAF TM-300 MFP L36ei
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imagePROGRAF TM-300 and TM-305 Frequently Asked Questions and Troubleshooting
Article ID: ART172920
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Date published: 12/26/2018
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Date last updated: 12/26/2018
Description
Online Manual
providing information on frequently asked questions and troubleshooting issues.
Solution
General FAQ
I want to easily create vertical or horizontal banners
Does this printer support sub-ink tank system
I want to know how to configure roll cutting
I want to configure so that the roll is cut automatically after waiting for the ink to dry
How do I print without borders
I want to know the paper types that can be used in this printer
The paper type that I want to print is not displayed on the Touch Screen
Can I perform duplex printing
I want to perform enlargement printing
Network Settings and Common Problems
Solve Problems
Problems Regarding Paper
Remove Jammed Roll Paper
Remove a Jammed Sheet
Remove Jammed Paper (Paper Feed Slot)
Roll paper cannot be inserted into the Paper Feed Slot
Roll Paper Remains/Lacks under Quantity Management
Cannot load sheets
Paper is not cut straight
Paper is not cut
Cutter Blade Does Not Work While Cutting Is in Progress
Dent in the Tip of Paper
The size of clear film cannot be detected
Printer Keeps Ejecting the Roll Paper
Margins are wide
When printing on roll paper, the printed surface becomes scratched
Printing Does Not Start
Printer Suddenly Stopped Working for Some Reason
The Data lamp on the Operation Panel does not light up
The printer does not respond even if print jobs are sent
"Preparing the ink system." is displayed
"Agitating the ink" is displayed
The Printer Stops During a Print Job
Printing stops and an error message is displayed
The printer ejects blank, unprinted paper
The printer stops when printing a HP-GL/2 job (the carriage stops moving)
Problems with the Printing Quality
Printing is faint
Paper rubs against the Print Head
The edges of the paper are dirty
The surface of the paper is dirty
The back side of the paper is dirty
Immediately after borderless printing, the trailing edge margin is soiled during regular printing
Printed colors are inaccurate
Banding in different colors occurs
Colors in printed images are uneven
Image edges are blurred or white banding occurs
The contrast becomes uneven during printing
The length of printed images is inaccurate in the feeding direction
Images are printed crooked
Documents are printed in monochrome
Line thickness is not uniform
Lines or colors are misaligned
Borders appear in borderless printing
Cannot Print over Network
Cannot Connect Printer to Network
Cannot Print over TCP/IP Network
Cannot Print over Bonjour networks (macOS)
Cannot Find Printer on Network
Cannot Find Printer on Check Printer Settings Screen (Windows)
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen
Searching Printer by IP Address or Host Name During Setup
Cannot Find Printer while Using Wi-Fi
Cannot Find Printer while Using Wired LAN
Cannot Print Using AirPrint
Installation Problems
Removing Printer Software
Taking Time to Setup Process (Windows)
Failed to Printer Driver Installation (Windows)
HP-GL/2 problems
With HP-GL/2, printing is misaligned
Lines or images are missing in printed HP-GL/2 jobs
Lines are printed too thick or thin in HP-GL/2 print jobs
HP-GL/2 jobs are printed in monochrome (or color)
Printed colors of lines are inaccurate during HP-GL/2 printing
HP-GL/2 jobs are printed 6 mm larger than specified
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified
HP-GL/2 printing takes a long time
The printer stops when printing a HP-GL/2 job (the carriage stops moving)
Other Problems
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