When [PAPER JAM/LIFT PANEL TO OPEN] or [PAPER JAM/OPEN REAR COVER] appears on the LCD display, remove jammed paper from the inside of the machine first, then from the paper cassette or multi-purpose tray if necessary.
Solution
Clearing Paper Jams
When [PAPER JAM] or [PAPER JAM/OPEN REAR COVER] appears on the LCD display, remove jammed paper from the inside of the machine first, then from the paper cassette or multi-purpose tray if necessary.
Hold the operation panel by the front side with of your hands.
Lift the scanning platform until it is locked (A). (You will hear an audible "click.")
Open the toner cover (B), using the grip (A) on the right front side of the toner cover.
Remove the toner cartridge from the machine.
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Do not touch the rollers and parts which have labels "CAUTION! Hot surface avoid contact" on. They become very hot during use.
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Remove watches and any bracelets or rings when touching the inside of the machine. These items might be damaged if they come into contact with the parts inside the machine.
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To avoid exposing the toner cartridge to light, place it in its protective bag or wrap it in a thick cloth.
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Do not open the drum protective shutter on the toner cartridge. Print quality may deteriorate if the drum surface is exposed to light or is damaged.
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Do not touch the fixing assembly (A) as it becomes very hot during use.
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Do not touch the transfer roller (B) as this can damage the machine.
Always hold the toner cartridge by its handle.
Hold sides of the jammed paper and gently pull it out.
Gently pull the jammed paper between the fixing assembly (A) and transfer roller (B) until the leading edge emerges from the machine.
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Do not touch the fixing assembly (A) as it becomes very hot during use.
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Do not touch the transfer roller (B) as this can damage the machine.
Hold sides of the jammed paper and carefully pull it out.
Hold the toner cartridge by its handle. The arrow (A) on the toner cartridge should be facing away from you and pointing down. .
Do not open the drum protective shutter on the toner cartridge. Print quality may deteriorate if the drum surface is exposed to light or is damaged.
Always hold the toner cartridge by its handle.
Insert the toner cartridge so that the protrusion on the right side of the toner cartridge (A) fits into the guide (B) located on the right side of the machine and slide it down parallel to the guide.
Push down the toner cartridge to make sure it is properly set in the machine.
Close the toner cover using the grip.
Lower the scanning platform.
- Be careful not to get your fingers caught. - If you cannot close the toner cover, do not force it to close. Open the cover and make sure the toner cartridge is properly set in the machine.
Remove the dust cover from the paper cassette.
Open the front panel of the paper cassette.
Remove the paper in the paper cassette.
Hold sides of the jammed paper and slowly pull it out in the direction of the arrow. - When feeding paper from the paper cassette:
- When feeding paper from the multipurpose tray:
Load the paper into the paper cassette.
Close the front panel of the paper cassette.
Set the dust cover on the paper cassette.
Open the rear cover. This operation is required only when [OPEN REAR COVER] appears on the LCD display.
Hold sides of the jammed paper and gently pull it out upward. This operation is required only when [OPEN REAR COVER] appears on the LCD display.
If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then pull it out from the machine.
Close the rear cover. This operation is required only when [OPEN REAR COVER] appears on the LCD display.
Be careful not to get your fingers caught.
To reset the machine, open the toner cover and then close it.
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