What you may see
When there is an issue with the camera, an error message is displayed on the LCD.
Messages and next steps
Message Err 01
Err 01 - Communications between the camera and lens is faulty. Clean the lens contacts.
Solution
- Clean the electrical contacts on the camera and lens.
- Use a Canon lens.
- Remove and re-install the battery.
- If the problem persists, contact a Canon Service Center.
Message Err 02
Err 02 - Card cannot be accessed. Reinsert/change card or format card with camera.
Solution
- Remove and reinstall install the memory card.
- Replace the card.
- Format the card. All images and data will be erased during reformatting. Save the data to a computer before reformatting.
Message Err 04
Err 04 - Cannot save images because card is full. Replace card.
Solution
- Replace the card.
- Erase unnecessary images on the card.
- Format the card. All images and data will be erased during reformatting. Save the data to a computer before reformatting.
Message Err 05
Err 05 - The built-in flash could not be raised. Turn the camera off and on again.
Solution
- Turn the camera off and back on.
- Check that the flash is enabled on the Mode Dial and in the viewfinder.
- Press the shutter half-way to raise the flash.
- If the problem persists, contact a Canon Service Center.
Message Err 06
Err 06 - Sensor cleaning could not be performed. Turn the camera off and on again.
Solution
- Turn the camera off and back on.
- If the problem persists, contact a Canon Service Center.
Message Err 10, 20, 30, 40, 50, 60, 70, 80, or 99
Err 10, 20, 30, 40, 50, 60, 70, 80, or 99 - An error prevented shooting. Turn the camera off and on again or re-install the battery.
Solution
- Turn the camera off and back on.
- Remove and re-install the battery.
- Use a Canon lens.
- If the problem persists, contact a Canon Service Center.
