Paper Does Not Feed Properly/"No Paper" Error Occurs_29
Article ID: ART137930
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Date published: 05/13/2015
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Date last updated: 08/15/2015
Description
Paper Does Not Feed Properly/"No Paper" Error Occurs
Solution
Paper Does Not Feed Properly/"No Paper" Error Occurs
ID: 8201550400_ EN_ 1
Issue
Cause
Check 1: Make sure that paper is loaded
Summary
See Also
Cause
Check 2: Make sure of the following when you load paper
Summary
When loading two or more sheets of paper, flip through the paper before loading.
When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
When you load the paper on the rear tray, load the paper with the print side facing UP and slide the Paper Guides to align with the sides of the paper.
See Also
Cause
Check 3: Check to see if the paper you are printing on is not too thick or curled
Summary
See Also
Cause
Check 4: Make sure of the following when you load envelopes
Summary
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
See Also
Cause
Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper
Summary
See Also
Cause
Check 6: Make sure that there are not any foreign objects in the rear tray
Summary
If the paper tears in the rear tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
See Also
Cause
Check 7: Clean the Paper Feed Roller
Summary
REFERENCE
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
