If a paper jam occurs during printing (support code 1300 / 1303 / 1304 / 1313 is displayed), follow the procedure below.
When
checking the paper output slot / feed slot or removing any foreign objects, do not turn the printer upside
down or tilt it. The ink may leak out.
Did you try to print on a small paper size such as 4"x6" 10x15cm size?
Is the jammed paper visible in the paper output slot (A)?
Information on removing this paper can be found below.
Is the jammed paper visible in the feed slot of the cassette (B)?
Retract the paper output tray , and then check if the jammed paper is visible in the feed slot of the cassette .
Information on removing this paper can be found below.
If the jammed paper is not visible in the paper output slot or the feed slot, remove the paper from inside the printer .
+ Removing Jammed Paper through Paper Output Slot
Hold jammed paper firmly with both hands and pull it out slowly.
Slowly pull out the paper so as not to tear it.
If
you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
Press the printer 's Stop button
to stop printing, and then turn off the printer .
If
the paper cannot be pulled out or is torn, open the printer 's scanning unit / cover and remove
jammed paper inside the printer .
Select OK on printer 's touch screen .
The printer resumes printing. Reprint the page you were printing if /it was not printed properly due to the paper jam.
If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing.
When
reloading the paper, make sure you are using suitable paper and loading it correctly.
+ Removing Jammed Paper through Feed Slot of Cassette
Hold jammed paper firmly with both hands and pull it out slowly to avoid tearing it.
If
the paper cannot be pulled out or is torn, detach
the rear cover and remove the jammed paper from the rear side .
Load plain
paper , photo
paper , or envelopes
in the cassette .
Make
sure you are using suitable paper and loading it correctly.
Select OK on printer 's touch screen .
The printer resumes
printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If the measures above do not solve the problem, a
bit of paper may remain in the printer .
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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