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An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, and take the appropriate action.

Alarm Lamp Flashes

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

Printer is out of paper.

1000

3 flashes

The cover is opened while printing is in progress.

1203

Paper jam.

1300

4 flashes

FINE cartridge is not installed properly.

1687

5 flashes

FINE cartridge is not installed.

1401

FINE cartridge cannot be recognized.

1403

Appropriate ink cartridge is not installed.

1485

8 flashes

Ink absorber is almost full.

1700

9 flashes

The protective material for the FINE cartridge or the tape remains attached.

1890

13 flashes

Ink may have run out.

1686

14 flashes

Ink cartridge cannot be recognized.

1684

15 flashes

FINE cartridge cannot be recognized.

1682

16 flashes

Ink has run out.

1688

ON Lamp and Alarm Lamp Flash Alternately

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes

Cause

Support Code

2 flashes

Printer error has occurred.

5100

10 flashes

An error requiring a repair has occurred.

B200

B201

Other cases than above

Printer error has occurred.

5011

5012

5200

5400

5B00

6000

6800

6801

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

When a Support Code and a message are displayed on the computer screen:

  • For Windows:

  • For Mac OS:

    * The screen differs depending on the OS you are using.

For details on how to resolve errors, see List of Support Code for Error.

Note

  • For details on how to resolve errors without Support Codes, see Message Appears.