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Resolving Error 5020 (MP800)

Article ID: ART136144 | Date published: 05/13/2015 | Date last updated: 08/15/2015
 

Description

Unlock the scanner lock switch prior to powering on the printer (scanner).

Solution

Lock Switch

Make sure to unlock the scanning unit before turning the machine on.

  1. Lift the document cover open.

  2. Slide the scanner lock switch to the release mark.



  3. Close the document cover.

  4. Press <ON/OFF> to turn off the machine.

  5. Wait approximately 5 seconds then press <ON/OFF> to power back on the printer.

SIMS Doc Id

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