Alarm Lamp Is Lit Orange

When a machine error occurs, the Alarm lamp is lit orange and the error code as follows is displayed on the LED.  Check the error code displayed on the LED and take the appropriate action to correct the error.

E, 0, 2 (LED display)

Reload the paper on the front tray and press the Black or Color button.
 

E, 0, 3 (LED display)

The paper may be jammed. Remove the jammed paper, reload paper properly in the machine, then press the Black or Color button.

E, 0, 4 (LED display)

The FINE cartridge is not installed properly.

REFERENCE

When the Head Cover does not open, turn OFF this product. Then, push the left side of the FINE Cartridge Holder, then move it until it hits the right inner side of the printer. On this occasion, do not touch the other parts.

When the Head Cover opens, move the FINE Cartridge Holder to the position that the Ink Cartridge Lock Lever can be seen.

Remove the FINE cartridge, then install it properly.

Turn ON this product to confirm that the error is solved.

E, 0, 5 (LED display)

The FINE cartridge is not installed. Install the FINE cartridge. / Appropriate FINE cartridge is not installed. Install the appropriate FINE cartridge.

E, 0, 6 (LED display)

The paper output cover is open. Close the paper output cover.

E, 0, 7 (LED display)

Make sure that each FINE Cartridge is installed in the correct position.

E, 0, 8 (LED display)

Press the machine's Black or Color button to continue printing. 

The printer will soon require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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E, 1, 2 (LED display)

You cannot print the contents on CREATIVE PARK PREMIUM.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.

E, 1, 3 (LED display)

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop / Reset button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

E, 1, 4 (LED display)

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop / Reset button.

E, 1, 5 (LED display)

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

If the error is not resolved, the Machine may be damaged.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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E, 1, 6 (LED display)

The ink has run out.

Replace the ink cartridge and close the paper output cover.

If printing is in progress and you want to continue printing, press the machine's Stop / Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

E, 1, 7 (LED display)

Open the front tray to resume printing.

E, 3, 0 (LED display)

Make sure that the original is correctly loaded on the platen glass.Check the position and direction of the original loaded on the platen glass.

E, 3, 1 (LED display)

Connect the machine and the computer with a USB cable.

*Scanning via a network is not available.

E, 4, 0 (LED display)

The protective material for the FINE cartridge or the tape remains attached.

Check the inside of the machine. If the protective material or the tape remains attached, remove it.

E, 5, 0 (LED display)

Press the Stop / Reset button to dismiss the error, then take the actions described below.
 

• Click here if you have a Windows PC.
   
• Click here if you have a Macintosh.

P, 0, 2 (LED display)

Follow the procedures below.

Check 1: Check if the protective material is left inside the printer.

Check 2: Check if there is any foreign material inside the printer.

Check 3: Check the encoder film conditions, and clean it if it is smeared.

Check 1: Check if the protective material is left inside the printer

If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.

[ Removing the Protective Material ]

Check 2: Check if there is any foreign material inside the printer

If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error P, 0, 2.

Check and remove any foreign material inside the printer, following the procedures below.

[ Paper Jams ]

Check 3: Check the encoder film conditions, and clean it if it is smeared

The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error P, 0, 2.

Check the encoder film condition and clean it if it is smeared, while following the procedures below.

[ Cleaning the Encoder Film ]

P, 1, 0 (LED display)

Replace the FINE Cartridge.