Cause
Ink tank cannot be recognized.
What to Do
Remove the ink tank whose color is shown on the touch screen and reinstall it.
Press the ink tank until it clicks into place.
If this does not solve the problem, replace the ink tank.
If replacing the ink tank does not resolve the problem, your printer may require servicing.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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