When paper jams during scanning, use the following procedure to clear the jammed paper.
Solution
When paper jams during scanning, use the following procedure to clear the jammed paper.
Be careful when removing jammed paper. It is possible to cut your hand on an edge of a sheet of paper.
Remove any documents that have been left in the eject tray.
Close the document eject tray.
If the document ejection is stopped part way, perform this operation with the document eject tray extension open. Attempting to force the document eject tray extension closed can crease the document.
Hold the Upper unit as shown in the diagram, and open it to the point where you can remove the jammed document.
The pickup roller is located in the middle of the upper unit. Do not hold the protrusion on the upper unit when you open it. Doing so may deform the pickup roller or cause a feeding error.
Close the feeder cover.
When the jam occurred in the feed section
When the jam occurred in the eject section
Be sure to pull the document out carefully, without applying too much force. Should the document tear, be sure to remove any part remaining in the scanner.
Close the upper unit slowly. be sure that the upper unit is completely closed by pushing on edges with hands until you hear a click.
Do not force the upper unit to close. Doing so may damage the scanner.
After removing the jammed paper, check to see if the last page was scanned, and then continue scanning.
If a paper jam happens when "Rapid recover system" is enabled in the ISIS/TWAIN driver settings, the image of the document is not saved and scanning stops. This allows you to continue scanning from the document that caused the paper jam after the paper jam is fixed.
