| Check Point |
Solution |
| Did an error occur? |
Double-click the message of the [Status Information] displayed on the Status Monitor and operate according to the directions given. |
Is it connected with the
computer? |
Connect the computer and the printer correctly with the interface cable. |
| Is the correct printer selected? |
Select the printer to be used with the [Printing] dialog box. |
Are you printing something
such as a large image? |
If the status lamp (green) is flashing, the data is still being processed stand by. |
Are you printing for long
period? |
When printing for long period the print head temperature will rise. To protect the head, printing head, printing operations will be interrupted. After a while printing will resume. |
| Did the test pattern print? |
From [Utility] sheet of the printer driver, try performing the print out of a head position adjustment pattern or setting value. If printed, confirm the configuration and operation procedures of the application software and confirm the contents of the data to be printed. |
Are there problems occurring
with the computer? |
Print after restarting the computer. Also, delete any print jobs left over when starting. |
Is the computer's configuration
for suspend or sleep state set to
something other than "never"? |
Selecting "Never" in the Microsoft Windows Power Saver or Power Option settings will prevent the computer from entering a sleep state.
Refer to Microsoft Windows product documentation for instructions on adjusting your computer's power settings |
Is "no ink" displayed even
though an ink tank with
remaining volume is set? |
Reinstall the ink tank . |
| Are the port settings correct? |
Confirm the port settings with the following steps:
1. Select as described below:
・For Windows 10
Right-click on start and then select Control Panel -> Hardware and
Sound -> Devices and printers.・
- For Windows 8.1
From the Desktop charms, select Settings -> Control Panel ->
Hardware and Sound -> Devices and Printers.
・For Windows 7
Select the Start menu -> Devices and Printers.
2. Right-click the printer icon and select [Printer Properties].
The properties window will appear.
3. Click on the [Ports] tab and confirm that the port is correctly selected.
e.g.)For USB connection: USBnnn ("nnn" represents numbers)
For network connection: CFTnnnnnn@MDL
("n" represents the last six digits of the printer's Mac address,
and MDL is the printer's model name.)
If the setting is incorrect, set it again correctly.
If the port to be used is not available, uninstall the printer driver
and install them again.
4. Click [OK]. |
(When you are connected
within a network environment)
Are the printer and computer
confgured on the same
network? |
Make sure that the computer and this printer is installed on the
same network according to the next steps:
(Confirming the IP address)
1. Confirm this printer's IP address.
Open the network settings.
When the network settings open, the printer used will be detected
and the configured IP address will be displayed.
2. Confirm this computer's IP address.
1) Enter "cmd" in the "Search the WEB and Windows" of the
Desktop. From the Desktop charm, select [Search] and enter "cmd".
・For Windows 8.1
From the Desktop charms, select Settings and enter "cmd".
・For Windows 7
Enter "cmd" in the "Search programs and files" of the [Start]
menu.
2)In the window started, enter "ipconfig/all".
3)After confirming the IP address, close the screen.
Once you have confirmed the IP addresses, if the printer and computer
are not on the same network, change the printer's IP address according
to the following steps and add a new port.
(Changing the printer's IP address)
Start the network utility and change this printer's IP address
(Adding a new port)
1. Select as described below:
・For Windows 10
Right-click on start and then select Control Panel -> Hardware and
Sound -> Devices and printers..
・For Windows 8.1
From the Desktop charms, select Settings -> Control Panel ->
Hardware and Sound -> Devices and Printers.
・For Windows 7
Select the Start menu -> Devices and Printers.
2. Right-click the printer icon and select [Printer Properties].
The properties window will appear.
3. Click on the [Ports] tab and click [Add port].
4. Select [CNUS Network Port] and click [New Port...].
The [CNUS Network Port] dialog box will be displayed.
5. Click [Detect Printers].
This printer will appear in [List of Printers].
If this printer is not displayed, click [Specify range of search] and
search for the IP address.
6. Enter the new port name in the [Output].
7. Click [OK]. |
(When you are connected
within a network environment)
Is communication with the
printer enabled? |
The port number and protocol that the printer uses for
communication are set as follows. Use these settings as references.
| Port number |
Protocol |
| 50000 |
TCP |
| 50001 |
TCP/UDP |
| 50002 |
UDP |
|
