If you receive Support Code 1270, it means the feed slot cover on your printer is open. To resolve the error, slowly close the feed slot cover and press the OK button or tap OK on the touch screen.
When you close the feed slot cover, a screen appears asking for the rear paper settings. Input the requested information.
If the error persists after confirming that the feed slot cover is close, the printer requires servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
