If paper does not feed properly into the printer, or if an error occurs prompting you to load paper, check the following:

1. Make sure that paper is loaded.

   Loading Paper

2. Make sure of the following when you load paper.

   • When loading two or more sheets of paper, flip through the paper before loading.

     
     
      

   • When loading two or more sheets of paper, align the edges of the sheets before loading.

   • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.

     However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.

   • Always load the paper in portrait orientation, regardless of the printing orientation.

   • When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the sides of the paper.

     Loading Paper

   • When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
      

3. Check to see if the paper you are printing on is not too thick or curled.

   Media Types You Cannot Use
    

4. Make sure of the following when you load envelopes.

   When printing on envelopes, refer to Loading Envelopes, and prepare the envelopes before printing.

   Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
    

5. Is the cassette set properly?

   Push the cassette so that the mark on the cassette aligns with the front panel as illustrated below.
    

   

   
   When the cassette is set properly, you hear an electric sound once.
    

6. Confirm that the media type and the paper size settings correspond with the loaded paper.
    

7. If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper.

   If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain paper using the operation panel or your computer.

   * After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time.

   • To set by using the operation panel

     Press the Setup button, select Device settings and Output settings in this order, and then set Prevent double-feed to ON.

   
   Note

   • Printing speed will be reduced if Prevent paper double-feed function is enabled.
      

8. Clean the paper feed roller.

   Cleaning the Paper Feed Roller from the Operation Panel
   
   Cleaning the Paper Feed Roller from a Windows PC
   
   Cleaning the Paper Feed Roller from a Mac

   
   Note

   • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.

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