When paper jams are detected during scanning, the following error codes are displayed in the scanner's display panel and scanning is interrupted.
Paper jam error code
When a paper jam or double feed occurs during scanning, use the following procedures to clear them.
Be careful when removing jammed paper, take care not to cut your hand on the edges of the paper.
- Remove the document.
- Raise the OPEN lever, and open the upper unit.
The 'C" error code appears in the operating panel when the front unit is open.
- Remove the jammed document.
Make sure to pull the document out carefully, without applying too much force. If the jammed paper tears while you are pulling it out, make sure to remove any remaining pieces from inside the scanner..
- Close the upper unit by gently pushing down on the left and right sides. Push until it clicks into place to make sure that the front unit is completely closed.
After you remove the jammed paper, check to see if the last page was scanned correctly, and then continue scanning.
When the [Rapid recovery system] check box is enabled in the scanner driver setting screen, you can resume a scanning operation even if it is interrupted by a paper jam by removing the document that was being fed when the interruption occurred.
As the image of the document that was being fed at the time of the interruption may not be saved in such cases, be sure to verify the last scanned image before resuming the operation.
