If Service Error E014-0000 is displayed
1. Turn the printer OFF, wait for 10 seconds or longer, and then turn it ON again.
If the message does not reappear, the printer is ready.
Note:
If the message reappears, you need to request service.
Follow the procedure below, and then contact your local authorized Canon dealer to request service.
2. Note down the error code displayed in the display.
3. Turn the printer OFF, then disconnect the cables or cords from the printer.
<How to disconnect the cable or cord>
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USB cable*
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(2) Turn the computer off.
(3) Disconnect the cable from the printer. |
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LAN cable*
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(4) Disconnect the cable from the printer. |
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Power cord
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(5) Disconnect the power plug from the AC power outlet.
(6) Disconnect the cord from the printer. |
* Whether the cable is connected or not varies depending on your environment.
4. Contact your local authorized Canon dealer or the Canon Customer Support Center (1-800-OK-CANON (652-2666)) to request service.
When contacting your Canon dealer or Customer Support center, please report also the error code which you noted in Step2.
