Paper Does Not Feed Properly/"No Paper" Error Occurs
Article ID: ART137926
|
Date published: 05/13/2015
|
Date last updated: 08/15/2015
Description
Paper Does Not Feed Properly/"No Paper" Error Occurs
Solution
Paper Does Not Feed Properly/"No Paper" Error Occurs
ID: 8201573500_ EN_ 2
Issue
Cause
Check 1: Make sure that paper is loaded
Summary
See Also
Cause
Check 2: Make sure of the following when you load paper
Summary
When loading two or more sheets of paper, flip through the paper before loading.
When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
IMPORTANT
When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette, then slide the paper guides to align with the edges of the paper stack.
See Also
Cause
Check 3: Check to see if the paper you are printing on is not too thick or curled
Summary
See Also
Cause
Check 4: Make sure of the following when you load envelopes
Summary
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
See Also
Cause
Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper
Summary
See Also
Cause
Check 6: Make sure that the inner cover (the cover of the disc tray) is closed completely
Summary
Paper does not feed properly if the inner cover is even slightly open.
See Also
Cause
Check 7: Clean the paper feed roller
Summary
REFERENCE
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
See Also
Cause
Check 8: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette
Summary
See Also
Cause
Check 9: Are the transport unit cover and the rear cover attached properly?
Summary
See Also
Cause
Summary
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.
