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Resolve Scanning Errors For Windows PC - PIXMA MG3020, MG3022

Article ID: ART166585 | Date published: 09/15/2016 | Date last updated: 02/18/2020
 

Description

Find a list of error messages and their solutions when using the IJ Scan Utility with the PIXMA MG3020 or MG3022 from a Windows PC.

Solution

If an error message for the IJ Scan Utility application appears, find the error code below and follow the solution provided.

Note The definition of the terms “Error Code” and “Support Code” are similar, and are therefore interchangeable. Both refer to errors communicated on your printer and/or computer.

Error Code Error Message Solution

152

There is not enough memory. Exit other applications to increase available memory.

  • The memory required to start IJ Scan Utility cannot be obtained; exit other applications.

153

The image you attempted to scan is in a size that cannot be opened in the specified application. Change the settings so that the image size is reduced.

  • Reduce the resolution or output size and scan again.

201

A required file is missing or corrupted, or settings are incorrect.
Try the installation again.

202

An internal error has occurred. Take the following measures:

  • Check the scanner status.

  • Restart the scanner.

  • Restart the computer, then try again.

  • Reinstall the scanner driver.

  • An internal error has occurred. Take the following measures:

    • Check the scanner status.

    • Restart the scanner.

    • Restart the computer, then try again.

    • Reinstall MP Drivers.  
       Note The MP Drivers can be found on our website.

230

A scanner driver supporting this software is not installed.

  • Reinstall MP Drivers from the Setup CD-ROM or our website.

231

Cannot complete the scan. The disk space is insufficient.

  • Delete unnecessary files on the hard disk and scan again.

232

Cannot save the file. The disk is write-protected.
Cancel the protection or use another disk.

  • Cancel the write protection on the disk.

234

This scan function is not supported by the selected model. Select a different scan function.

  • Select a different scan function.

242

Cannot write file.

  • Check the access permission on the folder in Folder to Save Temporary Files in the Settings (General Settings) dialog box or Save in in the corresponding Settings dialog box.

243

Cannot read file.

  • Check the access permission on the folder in Folder to Save Temporary Files in the Settings (General Settings) dialog box or Save in in the corresponding Settings dialog box.

244

You do not have the required privileges to access the specified folder.

245

Text could not be detected. Make sure that the following conditions do not apply:

  • The Document Language setting does not match the document language.

  • There is no text in the document.

  • Text that is not supported for detection is scanned.

  • Make sure the Document Language in the Settings (General Settings) dialog box matches the document language.

  • Check to see that there is text in the document.
 

If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.


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