Cause

Cartridge cannot be recognized.
 

What to Do

Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate cartridge.

If you want to cancel printing, press the machine's Stop button.

If the appropriate cartridge is installed and the error remains, your printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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