Cause

Document is too long or is jammed in ADF (Auto Document Feeder).
 

What to Do

Press the printer's OK button to resolve the error. Then make sure the document you are loading meets the printer's requirements before redoing the operation.

If the document is jammed, remove the jammed document following the instructions below.

 Important

• Do not open the document cover if the document is jammed. The jammed document may be torn.

• The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

  Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.

  If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
   

• If the original is jammed in the ADF:

  Remove the jammed document following the instructions below.

  1. If printing is in progress, press the Stop button.
      

  2. Turn off the printer.
      

  3. Slowly open the document feeder cover.

     If a multi-page document is loaded, open the document feeder cover after removing any pages other than the jammed page from the ADF.

     
     
      

  4. Pull out the jammed document from the side that is easier to pull out.

     
     
      

  5. Close the document feeder cover and turn on the printer.

     When rescanning the document after clearing the error, rescan it from the first page.

  
  If you cannot remove the document or the document tears inside the printer, or if the document jam error continues after removing the document, service is required.
  For support and service options, sign into (or create) your Canon Account from the link below.
  My Canon Account

  
   Note

  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.

    If the document still jams, use the platen instead.
     

• If the original is jammed in the ADF (from the paper feed side):

  Remove the jammed document following the instructions below.

  1. If printing is in progress, press the Stop button.
      

  2. Turn off the printer.
      

  3. Close document tray and open document feeder cover slowly.

     
     
      

  4. Pull out the jammed document from the ADF.

     
     
      

  5. Close the document feeder cover and turn on the printer.

     When rescanning the document after clearing the error, rescan it from the first page.

  
  If you cannot remove the document or the document tears inside the printer, or if the document jam error continues after removing the document, service is required.
  For support and service options, sign into (or create) your Canon Account from the link below.
  My Canon Account

  
   Note

  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.

    If the document still jams, use the platen instead.