Support Code 2113 Appears - iB4020

Article ID: ART171432 | Date published: 08/16/2018 | Date last updated: 04/25/2019
 

Description

Paper setting mismatch

Solution

Cause

The paper settings for printing are different from the cassette paper information registered to the printer.


 Note​

  • For details on the cassette paper information registering to the printer:

    Paper setting


If the paper settings for printing are different from the cassette paper information registered to the printer as the following, a message is displayed on the LCD.

  • Print settings specified on the printer driver:

    Paper size: A4

    Media type: Plain paper

  • Cassette paper information registered to the printer:

    Paper size: Legal

    Media type: Plain paper



 

Action

Pressing the printer's OK button, the following screen is displayed on the LCD.



 

Select what to do as necessary.


 Note​

  • Depending on the setting, the choices below may not be displayed.


Use cass. settings

Select if you want to print on the paper loaded in cassette 1 and cassette 2 without changing the paper settings.

For example, when the paper setting for printing is A4 and the cassette paper information registered to the printer is Legal, the printer starts printing with A4 on the paper loaded in cassette 1 and cassette 2.


Replace the paper

Select if you want to print after replacing the paper of cassette 1 and cassette 2.

For example, when the paper setting for printing is A4 and the cassette paper information registered to the printer is Legal, you load A4 sized paper in cassette 1 and cassette 2 before you start printing.

The cassette paper information registration screen is displayed after replacing the paper and inserting the cassettes. Register the cassette paper information according to the paper you loaded in cassette 1 and cassette 2.


 Note​

  • If you do not know what paper information to register to the printer, press the Back  button when the screen to select the operation is displayed. When the previous screen is displayed, confirm the paper size and the media type, then register them to the printer.


Cancel printing

Cancels printing.

Select when you change the paper settings specified for printing. Change the paper settings, then try printing again.


 Note​

  • You can disable the message which prevents misprinting. When you disable the message, the printer starts printing even though the paper settings for printing and the cassette paper information registered to the printer are different.


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