Support Code 4101 is displayed

Article ID: ART143410 | Date published: 05/13/2015 | Date last updated: 12/09/2015
 

Solution

Cause

The machine does not support the paper size you specified.

Action

Touch the Stop button, specify the proper paper size, then print again.

If you print on the non-standard size paper, you can specify a custom size within the following range to print.

  • Loading in the cassette (upper):

    -Width: 89.0 mm to 200.0 mm (3.50 inches to 7.87 inches)

    -Height: 127.0 mm to 184.9 mm (5.00 inches to 7.28 inches)

  • Loading in the cassette (lower):

    -Width: 90.0 mm to 215.9 mm (3.54 inches to 8.50 inches)

    -Height: 185.0 mm to 355.6 mm (7.29 inches to 14.00 inches)


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