A Support Code Is Displayed - MG6620
Article ID: ART117280 | | | Date published: 05/12/2015 | | | Date last updated: 04/30/2019 |
Description
List of Support / Error Codes - MG6620
Solution
A Support Code Is Displayed
ID: 8202082000_ EN_ 2
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Issue |
The support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and take the appropriate action.
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Cause |
Support Code=1600 |
Summary |
<Cause>
If the lamp on the ink tank is flashing, ink may have run out.
<Action>
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, tap OK on the machine with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1401, 1403, 1405 |
Summary |
<Cause>
The print head may be damaged.
<Action>
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See Also | |
Cause |
Support Code=1680 |
Summary |
<Cause>
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
<Action>
Confirm that the ink tanks are installed in the appropriate positions.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1681 |
Summary |
<Cause>
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
<Action>
Confirm that the ink tanks are installed in the appropriate positions.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1660 |
Summary |
<Cause>
The ink tank is not installed.
<Action>
Install the ink tank.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1684 |
Summary |
<Cause>
The ink tank cannot be recognized.
<Action>
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.
Install the appropriate ink tank.
If you want to cancel printing, press the machine's Stop button.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1410, 1411, 1412, 1413, 1414 |
Summary |
<Cause>
The ink tank cannot be recognized.
<Action>
Open the operation panel and replace the ink tank which lamp is off.
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See Also | Replacing an Ink Tank |
Cause |
Support Code=1688 |
Summary |
<Cause>
The ink has run out. (The lamp on the ink tank flashes.)
<Action>
Replace the ink tank and close the operation panel.
-> [ Replacing an Ink Tank ]
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
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See Also | |
Cause |
Support Code=1700, 1701, 1712, 1713, 1714, 1715 |
Summary |
<Cause>
The ink absorber is almost full.
<Action>
Tap OK on the touch screen to continue printing.
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See Also | |
Cause |
Support Code=5B00, 5B01, 5B12, 5B13, 5B14, 5B15 |
Summary |
<Cause>
Printer error has occurred.
<Action>
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See Also | |
Cause |
Support Code=2900 |
Summary |
<Cause>
Scanning the print head alignment sheet has failed.
<Action>
Tap OK on the touch screen to dismiss the error, then take the actions described below.
If the error is not resolved, perform Manual Print Head Alignment.
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See Also | |
Cause |
Support Code=B202, B203, B204 |
Summary |
<Cause>
An error requiring you to contact the service center has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Service is required. For support and service options, sign into (or create) your Canon Account from the link below. My Canon Account
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See Also | |
Cause |
Support Code=5100, C000 |
Summary |
<Cause>
Printer error has occurred.
<Action>
Cancel printing, turn off the machine, then confirm the following.
If any, remove the materials.
Push down the ink tanks until they click into places.
After confirming the conditions above, turn on the machine again.
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See Also | |
Cause |
Support Code=5011, 5012, 5200, 5400, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6934, 6935, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946 |
Summary |
<Cause>
Printer error has occurred.
<Action>
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
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See Also | |
Cause |
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Summary |
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Set the [ IPv6 settings ] of the machine to [ Inactive ].
3. Place the machine in a different location.
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Cause |
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Summary |
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Cause |
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Summary |
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SIMS Doc Id
8202082000