An Error Message Is Displayed on the LCD - MX372
Article ID: ART137991 | | | Date published: 05/13/2015 | | | Date last updated: 04/30/2019 |
Description
Solution
An Error Message Is Displayed on the LCD
ID: 8201374900_ EN_ 2
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Issue |
If an error message is displayed on the LCD, take the corresponding action described below.
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Cause |
Check ink U051/U052 |
Summary |
Install the FINE cartridge.
Install the appropriate FINE cartridge.
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See Also | Replacing a FINE Cartridge |
Cause |
Check ink U059 |
Summary |
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
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See Also | Replacing a FINE Cartridge |
Cause |
Check ink U053 |
Summary |
The FINE cartridge is not installed properly.
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges, then install them again.
Refer to [ Replacing a FINE Cartridge ] for how to install the FINE cartridges.
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Cause |
Check ink U075/U076 |
Summary |
Make sure that each FINE Cartridge is installed in the correct position.
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See Also | Replacing a FINE Cartridge |
Cause |
Check ink U140 |
Summary |
The ink cartridge cannot be recognized.
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
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See Also | Replacing a FINE Cartridge |
Cause |
Check ink U150 |
Summary |
The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged.
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See Also | Replacing a FINE Cartridge |
Cause |
Check ink U162 |
Summary |
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
-> [ Replacing a FINE Cartridge ]
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
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See Also | |
Cause |
Check ink U163 |
Summary |
The ink has run out.
Replace the ink cartridge and close the paper output cover.
-> [ Replacing a FINE Cartridge ]
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
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Cause |
Service is required. |
Summary |
The ink absorber is almost full.
Press the machine's OK button to continue printing.
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Cause |
Printer error occurred 5B02/5B04/5B12/5B14 |
Summary |
The machine error has occurred.
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Cause |
Timeout error Press [OK] |
Summary |
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
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See Also | |
Cause |
Failed to scan the head alignment sheet Press [OK] |
Summary |
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, align the print head.
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See Also | |
Cause |
Remove the protective material or tape |
Summary |
The protective material for the FINE cartridge or the tape remains attached.
Check the inside of the machine. If the protective material or the tape remains attached, remove it.
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See Also | |
Cause |
Printer error has occurred |
Summary |
If replacing the FINE Cartridge does not resolve the issue, turn off the machine, and unplug the power cord
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See Also | |
Cause |
Printer error has occurred **** |
Summary |
"****" is displayed in the alphanumeric character and depends on the error occurred.
Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared
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See Also | |
Cause |
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Summary |
- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.
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See Also | |
Cause |
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Summary |
- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.
-> [ Paper Jams ]
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Cause |
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Summary |
- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
-> [ Cleaning the Encoder Film ]
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Cause |
<Cause>Printer error has occurred.
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Summary |
<Cause>
Printer error has occurred.
<Action>
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Cause |
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Summary |
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
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See Also | |
Cause |
Load paper Load paper and press [OK] |
Summary |
Reload the paper correctly and press the OK button.
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See Also | |
Cause |
Document in ADF Press [OK] |
Summary |
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
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See Also | Paper Jams |
Cause |
Set document on ADF Press [OK] |
Summary |
No document in the ADF.
Press the OK button to resolve the error, then operate again after loading documents.
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See Also | |
Cause |
Close the feeder cover [OK] Eject the document |
Summary |
Documents remain in the ADF.
Press the OK button to eject documents and press the Stop button to stop ejecting.
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See Also | |
Cause |
Document too long Press [OK] |
Summary |
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
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See Also | Paper Jams |
Cause |
Check page size Press [OK] |
Summary |
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
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See Also | |
Cause |
Open the paper output tray |
Summary |
Open the front tray to resume printing.
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See Also | |
Cause |
Cover is open Close the cover |
Summary |
The paper output cover is open. Close the paper output cover.
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See Also | |
Cause |
Paper jammed Clear paper jam and press [OK] |
Summary |
If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
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See Also | Paper Jams |
Cause |
Data error Press [OK] |
Summary |
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
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See Also | |
Cause |
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Summary |
Press the OK button.
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See Also | |
Cause |
Cannot print |
Summary |
The specified data cannot be printed.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
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