Follow the steps below to remove a paper jam from the front of the machine (output slot), the back of the machine (transport unit) or the inside of the machine
 

Remove a paper jam from the front

If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.

1. Slowly pull out the paper with both hands so the paper doesn't tear. If you can't pull the paper out, turn the machine off and back on. The paper may eject automatically.

    Be careful not to force the paper out or it may damage the machine.

   
   

2. Reload the paper, and tap Stop / Reset on the machine.
   
    If you turned off the machine in step 1, all print jobs in the queue will cancel. 
   
    

Remove paper jam from the back

If you can't see the paper at the paper output slot or at the front tray,  you will need to remove the paper from the transport unit.​

1. Turn the machine off, then unplug the power cord.

2. Close the document cover, then stand the machine up with the right side facing down.

   • ​If you can see the jammed paper at the front tray, stand the machine with the front tray open.

   •  Stand the machine on a wide and flat surface such as a desk.

   •  When you stand the machine, hold it securely and be careful not to hit it on a hard object.

3. Push the open lever (A) to open the transport unit.

   

    Support the machine with your hand so that it doesn't fall down.

   

6. Plug the machine back in and turn the machine back on.

7. Reload the paper and reprint if necessary.
    

Remove paper jams inside the machine

If you can't remove the paper from the front or back of the machine, or if the paper tears and jams inside the machine, following the steps below.

1. Turn off the machine, and unplug the power cord from the power supply.

2. Open the paper output cover and remove any paper from the front tray.

   
    Be careful not to touch the clear film (A). If the paper or your hands blot or scratch the film, the machine can be damaged.

   

3. If the jammed paper is under the cartridge holder, grasp the holder and slowly slide it to the right or left edge (whichever is easier).
    

   
    

4. Hold the jammed paper with your hands.

   
    

   If the paper is rolled up, pull it out slowly.

   

5. Make sure that all the jammed paper is removed. Check the following:

• Is there any paper under the FINE cartridge holder?
• Is there any small paper still inside the machine?
• Is there any paper in the right side or the left side space (B) inside the machine?

6. Close the paper output cover, reload the paper, and reprint if necessary.

    If an error message displays, a piece of paper may remain inside the machine. If this happens, make sure no piece remains inside the machine

Good to know

To avoid paper jams make sure to check the following areas.

•  Are there any foreign objects around the paper output slot?

•  Are there any foreign objects around the front tray?

•  Is the paper curled?
   

If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.