Support Code 2114 Appears - TS5320

Article ID: ART175059 | Date published: 08/21/2019 | Date last updated: 08/21/2019
 

Description

Paper settings for printing or copying do not match rear tray paper information set on printer.

 

Solution

Cause

Paper settings for printing or copying do not match rear tray paper information set on printer.


 Note

 
  • For copying, make the copy paper settings to match rear tray paper information set on the printer.
 
  • See below for details on rear tray paper information set on the printer.
     


If the print or copy paper settings do not match rear tray paper information set on the printer, as shown below, a message appears on the printer's LCD.
 

  • Paper settings specified on the printer driver:

    Paper size: A5

    Paper type: Plain paper
     

  • Cassette paper information set on the printer:

    Paper size: A4

    Paper type: Plain paper


     

What to Do

Press the printer's OK button to display the screen below.



 

Use the down buttons to select the appropriate action, then press the printer's OK button.


 Note

  • Depending on settings, some of the options below may not appear.

Print on set paper

Select this option to print or copy onto the paper in the rear tray without changing the paper settings.

For example, if the print or copy paper setting is A5, and rear tray paper information is set to A4, the A5 size setting is used to print or copy onto the paper in the rear tray.


Replace paper

Select this option to print after changing the paper in the rear tray.

For example, if the print or copy paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing or copying.

After changing the paper and closing the feed slot cover, the paper information registration screen for the rear tray appears. Register the paper information on the printer according to the loaded paper.


 Note


Cancel print

Cancels printing.

Select this option when you want to change the print or copy paper settings. Change the paper settings and retry printing.


 Note

  • To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the printer uses the paper settings for printing or copying onto the paper in the rear tray regardless of whether or not the paper matches these settings.
     


 

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